Ambulatory Services Manager II - MUSC Health at Clemson

Job Description Summary

Provides strategic and operational leadership for MUSC Health's Student Health services at Clemson, overseeing all business and clinic operations to ensure high-quality, efficient, and patient-centered care. Partners closely with MUSC Health system leadership to drive collaboration, standardization, and shared initiatives across Student Health locations. Responsible for operational performance, financial stewardship, workforce management, regulatory compliance, and process improvement while advancing system-wide goals, best practices, and organizational growth.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005328 SYS - Clemson - MUSC Health Center

Pay Rate Type

Salary

Pay Grade

Health-32

Scheduled Weekly Hours

40

Job Description

Manages one or more functional areas of a department. Manages two or more professional and support staff including subordinate supervisors. Typically has hire, fire, or promotion authority. Evaluates and makes improvements to department processes while ensuring compliance with organizational policies and applicable laws and regulations. More discretion and greater financial authority than other lower management levels. Manages initiatives, strategic priorities and programs which have an impact on the organization.

Works independently and in collaboration with leadership to support the budget process and meeting key operational goals. Plans, organizes, facilitates, monitors, and evaluates activities and functions of the department/functional business area based employee/organizational goals. Collaborates with leaders to establish operating procedures, enhance clinical/non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings.

Skills/Qualities/Knowledge:

• Extensive knowledge of the unit's patient population, health care trends, community and regional resources and service availability to these populations.
• An ability to establish working relationships with diverse groups and individual, medical staff and other health care disciplines.
• Demonstrated ability to work and communicate effectively with physicians, patients and staff; talent for motivating teams and individuals to accomplish goals
• Strong problem-solving, analytical skills and interpersonal skills
• Experience in leading teams, coaching/motivating staff, knowledge of financial systems and analysis, computer systems, and applications.
• Effective verbal and written communication skills and strong decision making and organizational skills are essential.
• Proficiency in Microsoft Office with emphasis on Excel and pivot tables and experience with practice management software preferred.
• Experience with development and review of Profit & Loss statements, and the budgetary process preferred.
• Proven track record in customer satisfaction and employee satisfaction.

• Skilled at taking teams to the next level through effective leadership, empowerment, and management.
• Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision-making, development and maintaining effective relationships with providers, clinical and clerical staff, patients and the public.
• Skilled in analyzing situations accurately and taking effective action.
• Strong interpersonal skills.

• Skilled in organizing work, prioritizing, and achieving goals and objectives.

• Knowledge of EHR.
• Participate in patient care as needed

Education and

Work Experience:

Non-Clinical:
Bachelor's degree in Business Management or relevant field required. Minimum of two years of prior healthcare work experience required.

Additional Job Description

Education:

Bachelor's degree in…