Retail Lead - Clemson University Team Store

ROLE OVERVIEW

The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Drive sales results by consistent execution of daily operations
• Support back of house operations; maintain stockroom organization
• Knowledge of retail operation systems including but not limited to OpSuite 5.0, POS, and CAYAN
• Partner with Leadership team when making decisions including revenue targets, per cap, and UPT
• Work with Retail Associates to ensure an exemplary fan experience

• Communicate expectations for assignments and projects to Retail Associates
• Provide training and assistance to Retail Associates as required
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
• Understand Fanatics Values and how they relate to the role
• Perform Manager on Duty responsibilities as needed

• Identify opportunities to improve processes, products, or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast‑paced, high‑growth environment

• Collaborate cross‑functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

• Must be at least 18 years of age
• Previous retail, customer service, or hospitality experience preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
• Reliable attendance and punctuality
• Strong communication, interpersonal, and teamwork skills
• Ability to work effectively in a fast‑paced, team‑oriented environment
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift, carry, and move merchandise weighing up to 25 pounds
• Maintain a professional appearance and represent the Fanatics brand positively

• High school diploma or equivalent experience preferred