Night Auditor

Night Auditor

As a Night Auditor at Exploria Resorts, you'll become part of a dynamic team known for its employee-centric culture. This is your chance to leverage your late-night productivity and core skills into a fulfilling career!

Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long-Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!

Night Auditor

Full Time

$16.50/Hour

11:00 pm-7:00 am, Weekends and Holidays Required.

Location:

17805 US-192 Clermont, FL 34714

Job Summary:

The Night Auditor will report directly to the Assistant General Manager and be responsible for the overnight audit process and accounting functions.

Responsibilities and Duties:

• Verify all revenue documentation.
• Ensure all revenue documentation complies with established policies and procedures.
• Follow all specified procedures to audit the shift closing of all front office staff.
• Produce accurate and timely reports and correctly handle all cash transactions.
• Follow all specified procedures to reconcile cashier's reports with the food and beverage system each night, researching and posting any unresolved tickets from the day shift.
• Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts, and telephone revenue; assisting the preparation of all relevant to daily revenues.
• Transmit batch credit reports to credit card processor.
• Complete and transmit daily management and accounting reports and supporting documents.
• Coordinating and multi-tasking job duties in a busy environment.
• Handle front desk operations and switchboard.
• Resolve problems arising from guest complaints, reservations and room assignment activities.
• Reconcile daily receipts from all profit centers, including but not limited to hotel operations, mini golf, and food and beverage facilities.
• Greet guests warmly and provide guests with appropriate room assignments, room keys, and directions to the rooms.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Use supervisor support when necessary.
• Answer incoming calls within 3 rings with an appropriate greeting.
• Provide feedback to the day shift on all current and pertinent information.
• Communicate current knowledge of local areas, attractions, and events to guests and team.
• Facilitate guest departures by providing accurate statements ensuring guest satisfaction and collecting all payments due.
• Monitor security activities and report as necessary.
• Enter and verify all wake-up calls for guests.
• Act as resort system liaison during night hour.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations.
• Perform all Front Desk functions as required.
• Other duties as assigned by management.

Qualifications and Skills:

• Accounting experience preferred.
• Front Desk experience in a resort environment
• Exceptional communication skills
• Demonstrated history of reliability (attendance and timeliness)
• Available to work overnight
• High School Degree or equivalent experience

Physical Demands:

• Must be able to stand for long periods of time
• Must be able to lift up to 50lbs
• Must be able to push and pull up to 75lbs