Lead, Digital Operations

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We are building a modern digital organization that drives meaningful growth and operating value for Safelite. Digital Operations creates the structure, visibility, and discipline that help that organization perform at its best. We are seeking a Lead, Digital Operations to operate and continuously improve the mechanisms that connect planning, portfolio visibility, performance, and decision making across Digital.

Reporting to the head Digital Operations, you will work across the Digital portfolio to maintain a clear view of priorities, commitments, capacity, dependencies, and outcomes. You will turn the Digital operating model into a working system that leaders and teams can rely on to make decisions and deliver against shared goals.

This is a senior individual contributor and builder role. You will lead core operating rhythms, build the tools and performance views the organization runs on, use AI to improve the speed and quality of the work, and identify where the operating model itself can become more effective.

• Lead the Digital Operating Cadence
• Lead the planning and performance rhythms that connect strategy, priorities, capacity, commitments, and outcomes across Digital.
• Run quarterly planning, roadmap reviews, retrospectives, performance reviews, and in-cycle decision forums.
• Shape each forum around the evidence and decisions that matter, with clear ownership and follow-through.
• Maintain the shared views leaders and teams use to understand priorities, commitments, dependencies, capacity, and risk.
• Ensure decisions translate into action and are reflected consistently across the portfolio.
• Maintain the Integrated Portfolio
• Build and maintain the connected view of work across Digital product domains and functional priorities.
• Bring individual product and functional roadmaps together into a portfolio-level view of investment, expected outcomes, timing, and dependencies.
• Surface competing priorities, capacity constraints, cross-team dependencies, and risks early enough to act.
• Work directly with Product and functional leaders to keep the portfolio current and decision-ready.
• Create clarity around what has changed, where attention is required, and which decisions need to be elevated.
• Enable Prioritization and Investment Decisions
• Operate the mechanisms through which new opportunities and investments are evaluated across Digital.
• Ensure opportunities have clarity around expected value, intended outcomes, strategic alignment, evidence, and capacity implications.
• Build the analysis and tradeoff views leaders need to compare opportunities and make portfolio decisions.
• Translate prioritization decisions into changes across roadmaps, capacity, commitments, and portfolio views.
• Identify where demand, capacity, or changing performance requires a broader investment decision.
• Build the Performance Signal
• Build and maintain the connected view of Digital performance across product outcomes, customer behavior, financial performance, operational impact, and delivery health.
• Partner with Finance, Analytics, Product, and Technology to maintain trusted measures and clear definitions.
• Connect what was invested, what changed, and what value was created into a coherent view of portfolio performance.
• Develop concise performance narratives that explain what the evidence indicates, where trajectory is changing, and what requires action.
• Identify gaps in the signal and work across teams to improve the quality, consistency, and usefulness of the data.
• Improve the Digital…