Executive Housekeeper

Executive Housekeeper

The Executive Housekeeper is responsible for leading the Housekeeping Department and ensuring all guest rooms, public areas, back-of-house spaces, laundry operations, and related service areas are maintained to the highest standards of cleanliness, presentation, safety, and guest satisfaction.

This role is responsible for supervising housekeeping team members, managing daily room assignments, inspecting rooms and public spaces, maintaining inventory and supplies, controlling labor and expenses, supporting brand standards, and ensuring a consistent, elevated guest experience.

The Executive Housekeeper serves as a key member of the hotel leadership team and works closely with Front Office, Maintenance, Food & Beverage, Sales, and the General Manager to ensure smooth daily hotel operations.

The Executive Housekeeper is expected to:

• Lead by example with professionalism, urgency, accountability, and attention to detail.
• Maintain a visible presence throughout the hotel.
• Communicate clearly with other departments and hotel leadership.
• Take ownership of cleanliness standards and guest satisfaction.
• Address performance issues promptly and professionally.
• Support a culture of service, teamwork, pride, and operational excellence.

Required Qualifications:

• Previous housekeeping leadership experience in a hotel or hospitality environment preferred.
• Strong knowledge of guest room cleaning standards, laundry operations, and hotel cleanliness expectations.
• Ability to lead, train, motivate, and hold team members accountable.
• Strong organizational, time management, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer skills and ability to use hotel systems, scheduling tools, email, and reporting platforms.
• Ability to work flexible hours, including weekends, holidays, and high-demand periods.

Preferred Qualifications:

• Experience in a Marriott, Hilton, Hyatt, IHG, or full-service hotel environment.
• Previous experience with brand audits, quality assurance inspections, or guest satisfaction improvement plans.
• Bilingual communication skills are a plus.
• Experience with housekeeping productivity tracking, inventory control, and labor management.

Physical Requirements:

• Must be able to stand, walk, bend, reach, lift, push, and pull for extended periods.
• Must be able to lift up to 25–50 pounds as needed.
• Must be able to push and pull housekeeping carts, linen bins, and equipment.
• Must be able to work in guest rooms, laundry areas, storage rooms, public areas, and back-of-house environments.
• Must be able to safely use cleaning chemicals and equipment.

Performance Expectations:

• Guest room cleanliness and inspection scores.
• Guest satisfaction and cleanliness-related comments.
• Timely room readiness and communication with Front Office.
• Proper staffing, scheduling, and labor control.
• Inventory and supply management.
• Team member training, retention, and accountability.
• Compliance with brand standards, safety procedures, and company policies.

Work Schedule:

The Executive Housekeeper must maintain a flexible schedule based on business needs, occupancy, group arrivals, special events, and hotel operations. This position may require mornings, evenings, weekends, holidays, and emergency response as needed.

Equal Employment Opportunity Statement:

The hotel is an equal opportunity employer and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.