Call Center Outbound Business Account Representative

Employer Industry: Telecommunications

• Excellent benefits package including medical, dental, and vision plans starting on your first day
• Paid time off, including vacation, holidays, and personal/sick days
• 401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
• Tuition reimbursement of up to $5,250 in the first year
• Opportunities for advancement and a collaborative work environment
• Chance to make a positive impact on local businesses by providing essential communication services

• Follow up with current customers to ensure satisfaction and upsell services based on their needs
• Make outbound calls to potential business customers to present communication packages
• Provide high-level customer service and accurately enter customer data into the Sales Force system
• Utilize product knowledge to assist customers with inquiries and demonstrate the value of switching services
• Problem-solve and find solutions to encourage customer commitments

• A proactive approach to customer engagement and problem-solving
• Previous outbound telemarketing experience in a call center is preferred
• Ability to direct conversations and close sales effectively
• Three to six months of related experience and/or training is required
• Associate's degree or higher is preferred

• Experience in a customer service or sales role within a telecommunications environment
• Strong communication and interpersonal skills
• Familiarity with CRM software, particularly Sales Force
• Demonstrated ability to meet or exceed sales targets

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