Cash Applications Specialist​/Collections

Job Title:

Cash Applications Specialist / Collections (Accounts Receivable Analyst)
Job Description

This role serves as an Accounts Receivable Analyst responsible for supporting and contributing to the daily operations of the Cash Application and Collections department. You will take ownership of cash flow by performing daily reconciliation of lockbox payments and conducting daily collections activities in a high-volume, goal-oriented team environment. The position focuses on continuous improvement of the collections process, enhancing the quality of service to customers, and reducing past-due balances and bad debt exposure.

• Own and manage daily cash flow through accurate reconciliation of lockbox payments.
• Perform daily collections activities in a high-volume, goal-oriented environment.
• Maintain and manage assigned customer accounts to ensure timely payment and account accuracy.
• Reduce outstanding past-due balances to levels at or below targets for contractual accounts.
• Investigate root causes for non-payment and identify issues leading to past-due invoices.
• Collaborate with field and central teams to determine root causes of issues and implement corrective action plans.
• Proactively review outstanding balances to identify risk accounts and potential bad debt exposure.
• Minimize exposure to bad debt by implementing effective collection strategies and follow-up practices.
• Compile and implement recommendations to improve Accounts Receivable performance, including reduction of past-due balances and remittance issues that lead to unapplied payments.
• Adopt and support new business processes that promote automation and reduce operational complexity.
• Maintain a strong commitment to continuous improvement and enhance the quality of service provided to customers.
• Report results, trends, and key findings to department leadership and shared service stakeholders.
• Communicate regularly with customers by phone and email to resolve payment issues and clarify account discrepancies.
• Participate in cross-training across both cash application and collections functions, starting in one focus area and expanding responsibilities over time.

• Experience or strong interest in accounts receivable, cash application, or collections; open to entry-level candidates or those with 1–2 years of AR experience.
• Working knowledge of accounts receivable and accounts payable processes.
• Proficiency in Microsoft Excel, including the use of pivot tables for data analysis and reporting.
• Ability to perform data review, reconciliation, and analysis with a high degree of accuracy.
• Experience or comfort working in a high-volume, fast-paced environment.
• Strong communication skills, including professional phone etiquette and clear written communication.
• Ability to identify, investigate, and resolve payment discrepancies and remittance issues.
• Capability to manage multiple customer accounts and prioritize workload to meet targets.
• Comfort using ERP systems such as SAP or similar platforms for AR and cash application activities.

• 1–2 years of accounts receivable experience is preferred but not required; candidates with related internship or entry-level experience are welcome.
• Experience in a distribution environment is helpful and considered an advantage.
• SAP experience is ideal; familiarity with any other ERP system is also valuable.
• Demonstrated ability to adapt to new business processes that promote automation and reduce complexity.
• Strong problem-solving skills with a focus on identifying root causes and implementing practical solutions.
• Customer-focused mindset with a commitment to providing high-quality service.
• Willingness to cross-train and develop skills in both cash application and collections functions.
• Ability to work effectively as part of a collaborative, goal-oriented team.

This position is fully onsite, working Monday through Friday in a high-volume, fast-paced office environment focused on cash application and collections activities. You will work closely with both field and central teams and will spend a significant portion of your time on the phone communicating with customers and internal partners. The role relies on technology tools such as Microsoft Excel (including pivot tables) and ERP systems such as SAP or similar platforms to manage accounts, perform reconciliations, and generate reports.

The workplace offers convenient onsite access without the need to pay for parking. The environment…