Chief Deputy Clerk​/Parking Violations Bureau Cashier Clerk

Chief Deputy Clerk / Parking Violations Bureau Cashier Clerk

Shift: Required to work shifts from 8:00 a.m. to 7:00 p.m.; include weekends and holidays. Schedule will be adjusted accordingly based on operational needs. Will rotate job locations between the Justice Center and the Clerk of Courts Payment Center (One Stop).

The primary purpose of the Cashier Clerk is to serve customers courteously, give correct information, and answer all questions accurately. The role involves receiving and handling cash, check, credit‑card payments, processing mail and customer inquiries for parking tickets, fines, photo tickets, tow charges, waste/code violations, hearing requests, and keeping records of funds received.

• Process all mail and walk‑in payments by posting payments accurately on the current system.
• Provide information to customers.
• Receive customer complaints and resolve complaints when possible.
• Provide related forms for hearing requests based on ticket/tow status and advise customer on basic procedures for completion of forms. Then forward necessary documents for scheduling and review to appropriate person(s).
• Prepare and issue DETER Clearance forms for payment in full on registration hold blocks.
• When applicable, complete Cash Bond receipts.
• Process Installment Payment Plans for qualifying individuals.
• Issue certificates of payment to Taxi Cab drivers when applicable.
• Scan all checks processed in daily cash drawer.
• Instruct customers on how to file a motion to vacate a judgment and provide the necessary forms.
• Close and balance cash drawer at end of day and complete the daily balance sheet.
• Provide daily customer service to the public.

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience.

• Demonstrates regular and punctual attendance and arrives prepared for work.
• Excellent customer service skills, analytical skills and judgment, with the ability to make recommendations or decisions on a timely basis.
• Problem solver, and to interpret business needs and translate them into the application and operational requirements.
• Ability to establish and maintain effective working relationships with departmental officials and associates.
• Ability to analyze and solve problems while developing, establishing and maintaining an efficient office workflow of processes.
• Committed to doing the best job possible and diligently follows through on work assignments and projects.
• Consistently meets deadlines.
• Makes sound, well‑informed, and objective decisions promptly.
• Capable of multi‑tasking and has excellent written and oral communication skills.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Motivated, independent worker who collaborates well with others.
• Ability to work well in a team.
• Hardworking individual, detail oriented with strong organizational skills.
• Maintains a positive attitude, excellent interpersonal skills and excellent customer service.
• Accuracy and attention to detail.
• Must have intermediate or advanced Microsoft Word, Excel and PC computer skills; including data entry skills. Must type 30 words per minute.
• Clerical skills, i.e. filing, telephone skills, correspondence, proofreading, alphabetizing, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or push a file cart weighing up to 25 lbs.

Qualified applicants are encouraged to apply. All candidates must pass a background check.

The City of Cleveland makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.