Chief Deputy Clerk​/Parking Violations Bureau Cashier Clerk

Shift: Required to work shifts from 8:00 a.m. to 7:00 p.m.; include weekends and holidays. Schedule will be adjusted accordingly based on operational needs. Will rotate job locations between the Justice Center and the Clerk of Courts Payment Center (One Stop)

The primary purpose of the Cashier Clerk is to serve the customers courteously, giving them correct information and answering all questions correctly. Receives and/or handles cash/check/credit card payments/transactions, mail and customer inquiries for parking tickets, fines, photo tickets, tow charges, waste/code violations, hearing requests and keeps records of funds received.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Process all mail and walk-in payments by posting payments accurately on the current system.
• Provides information to customers.
• Receives customer complaints and resolves complaints when possible.
• Provides related forms for hearings request based on ticket/tow status and advise customer on basic procedures for completion of forms. Then forward necessary documents for scheduling and review to appropriate person(s).
• Prepare and issue DETER Clearance forms for payment in full on registration hold blocks.
• When applicable completes Cash Bond receipts.
• Processes Installment Payment Plans for qualifying individuals.
• Issue certificate of payments to Taxi Cab drivers when applicable.
• Scan all checks processed in daily cash drawer.
• Instructs on how to file a motion to vacate a judgment and provide the necessary forms.
• Close and balance cash drawer at end of day and complete the daily balance sheet.
• Provides daily customer service to the public.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience.

CORE COMPETENCIES

Demonstrates regular and punctual attendance and arrives prepared for work.

Excellent customer service skills, analytical skills and judgment, with the ability to make recommendations or decisions on a timely basis.

Problem solver, and to interpret business needs and translate them into the application and operational requirements.

Ability to establish and maintain effective working relationships with departmental officials and associates.

Ability to analyze and solve problems while developing, establishing and maintaining an efficient office work flow of processes.

Committed to doing the best job possible and diligently follows through on work assignments, projects and/or commitments.

Consistently meets deadlines.

Makes sound, well-informed, and objective decisions promptly.

Capable of multi-tasking and has excellent written and oral communication skills.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Motivated, independent worker, who collaborates well with others.

Ability to work well in a team.

Hardworking individual, detail oriented with strong organizational skills.

Maintains a positive attitude, excellent interpersonal skills and excellent customer service.

Accuracy and attention to detail.

Must have intermediate or advanced Microsoft Word, Excel and PC computer skills; including data entry skills. Must type 30 words per minute.

Clerical skills, i.e. filing, telephone skills, correspondence, proofreading, alphabetizing, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or push file cart weighing up to 25 lbs.

Qualified applicants are encouraged to apply. All candidates must pass a background check.