Resource Center Clerk

Job Title:

Resource Center Clerk Salary Grade: 12
Division/Department:
Legal Division/Clerk’s Office Salary: $49,150.40

Reports To:

Senior Supervisor Date Posted: 2/20/26

FLSA Status:
Non-Exempt Last Revised: 2/17/26

Insurance:
Comprehensive Health, Dental, Vision, Life and an Employee Assistance Program. Supplemental Life may be purchased at group rates.

Paid Time Off:
Twelve (12) holidays, vacation time (after 6 months) of three (3) weeks per year for the first eight (8) years of service, and sick time.

Retirement:
Ohio Public Employees Retirement System (OPERS) with 14% annual employer contribution and Deferred Compensation Plans.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements.

• The Resource Center Clerk provides clerical support to the Resource Center as well as assists the Supervisor within the assigned unit.
• Greets clients and staff.
• Answers and directs incoming telephone calls.
• Utilizes the Juvenile Court case information system to enter and retrieve court-related data.
• Maintains a database of all clients visiting the Resource Center.
• Provides legal information (not legal advice) and paperwork to clients visiting the Resource Center.
• Interacts with Mediation staff and Clerk’s Office staff to verify information.
• Answers in-person requests from clients, counsel, courtrooms, and Court staff.
• Maintains accurate, ongoing updates of client activity.
• Provides front line support to staff resolving work-related issues as they arise; consults with the Supervisor when a work-related issue cannot be resolved independently.
• Provides coverage assisting with work-related issues.
• Suggests modifications or improvements to processes and procedures.
• Works in collaboration with Clerk’s Office and Mediation staff.
• Contacts other courts, agencies, etc. to access screening information and provide applicable paperwork.
• Assists clients with completing on line paperwork.
• Answers and directs client questions through website chat feature.
• Performs other duties as assigned.

Has no direct supervisory responsibility for staff members.

Standard office equipment and office technology such as copy machines, personal computers and telephones.

All court-related information regarding hearings, etc. that the employee may come in contact with by working in the facility.

Potential exposure to hazardous situations that may occur in the court environment. Must be able to tolerate exposure to evidence and testimony that may be disturbing; clients who may potentially be verbally or physically uncooperative; allergens, such as perfumes and dust.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to repetitively lift and move up to 15 pounds.

Must have good oral and written communication skills, intermediate level computer skills, ability to use a copy machine and a fax machine. Working knowledge of Intake & Mediation Office overall operations and the importance of how it fits into the Court. Must be dependable. Must possess the ability to answer a large volume of phone calls daily and have excellent customer service skills.

Must be able to work effectively with courtroom personnel, other court employees and the general public. Must be professional and helpful in a fast-paced and potentially stressful environment. Proficient in operating iCase and knowledge of Microsoft Word. Must be a self-starter with leadership abilities. Must be alert and able to handle stressful situations and use good judgment in notifying appropriate individual to deal with problem situations in the office.

Ability to speak Spanish is helpful.

High school diploma or equivalent, college degree preferred.

And

Minimum of one (1) year clerical experience in a legal…