Coordinator of Advancement Services

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $19.41 per hour, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

The coordinator of advancement services provides critical administrative and operational support to ensure accurate and timely processing of charitable gifts, constituent data maintenance, and online giving transactions. Reporting to the associate director of advancement services, this position plays a key role in administering the university's online giving platform (Give Campus), assisting with gift processing, supporting compliance and reporting, and contributing to the efficiency of Advancement Services operations.

• Gift Processing and Data Entry:
  Process and verify complex charitable gifts and pledges in the CRM Advance system, including domestic and international wire transfers, stock transfers and third-party payments, that require specialized and customized gift processing procedures. Responsible for ensuring accuracy and integrity of donor contribution data. Use critical thinking and analytical tools to identify any data anomalies and recommend solutions. Analyze and interpret data for donor reporting, exercising professional judgment and discretion to provide meaningful insights.
  
  Monitor development holding accounts, reviewing donor contribution data, and ensure compliance with IRS and charitable regulations. Prepare, review and distribute donor gift receipts in alignment with IRS and CASE standards. Conduct in-depth investigation into financial anomalies, compliance issues or donor directives. Assist with reconciliation of daily deposits, credit card transactions, and online giving activity. (40%)
• Online Giving Platform (Give Campus) Administration:
  Serve as the primary administrator for the university's Give Campus platform. Manage campaign setup, page creation, and donor experience support. Monitor daily online giving activity, troubleshoot issues, and ensure data is integrated accurately into the CRM. Coordinate with campus partners, Finance, and Advancement Services staff to reconcile online transactions. (25%)
• Data Maintenance and Stewardship:
  Update and maintain constituent records to ensure accuracy, consistency, and completeness. Responsible for ensuring accuracy and integrity of donor contribution data. Conduct regular audits and data integrity checks under guidance of the Associate Director. Support reporting needs by generating gift and donor activity reports. (20%)
• Administrative and Operational Support:
  Provide accounting and project support for Advancement Services leadership. Assist with the creation and upkeep of departmental procedure documentation and training materials. Support seasonal or high-volume periods such as year-end processing, annual giving campaigns, and Day of Giving initiatives. (15%)

Perform other duties as assigned. (