Assistant Director of Residence Operations

Position: Assistant Director of Residence Life for Housing Operations
Posting Details

Position Information

Job Title
Assistant Director of Residence Life for Housing Operations

Summary

Reporting to the Associate Director of Residence Life for Housing Operations, the Assistant Director of Residence Life for Housing Operations is responsible for managing the Star Rez Housing database and overall occupancy management, as well as supporting the overall functions of the Office of Residence Life, including housing assignments, room selection processes, and access and key control. The Assistant Director of Residence life for Housing Operations will also have responsibility for administrative processes that enhance the residential experience, including collaboration with internal and external stakeholders and on-call support and crisis management.

Duties and Responsibilities

Occupancy Management

• Manage Star Rez - the university's housing management database - including creation, upkeep, and organization of all relevant fields, data, and information needed to operate housing and manage occupancy.

• Manage Banner - the university's ERP system - to ensure all data necessary for billing of student accounts is kept in sync with Star Rez, SEFS, and the Cashier's Office.

• Serve as the primary contact with Information Technology Services and Star Rez (software vendor) in support and design of Star Rez, including continued development of licenses.

• Manage all billing related to housing and dining, including charges to and the release of housing deposits, in partnership with Dining Services and the Cashier's Office.

• Manage and proactively communicate all administrative aspects of room change processes.

• Report on housing and board information of students, by maintaining historical information, developing reports to track data and share information with relevant campus partners, monitoring daily hall counts and vacancies, and examining demographics of students.

• In conjunction with IT, ensure other JCU departments have access to necessary Housing- related data. These departments include Dining Services, Finance, Student Accounts, JCU PD, Facilities, SAS, & the Dean of Students Office. This may take the form of data exports from Star Rez to Banner system and ad hoc reports directly from Star Rez.

• Provide occupancy information of resident students by maintaining historical information, developing reports to track data, monitoring daily hall counts and vacancies, and examining the demographics of residents.

• Utilize Star Rez to manage student accounts, rooms, occupancy, vacancies, etc., including sending mass emails, tracking residency requirements, releasing security deposits, processing requests for release, and creating logs and notes of relevant information.

• Manage the meal plan change process and serve as the primary contact for meal plan changes with Dining Services.

• Build and facilitate all housing selection and placement processes, including those for returning students, incoming students, transfer students, etc.
Housing Operations

• Oversee general Residence Life office management, including supervision, training, and scheduling of student staff, management of front desk operations, & communication of university policies & procedures to parents, students, faculty, staff, and external stakeholders.

• Primary management of office email & calls alongside other administrative support staff.

• Manage early arrival and break housing processes annually.

• Manage the vandalism response and damage billing processes.

• Support key operations and support access control.

• Support third party contracts and services, including CSC Laundry & other services.

• Support planning and implementation of opening and closing of the residence halls, including planning, organizing, and facilitating residential move-in.

• Support overall management of summer camps and conferences, including key management, summer student staff, check-in/out, supply orders, and management of daily tasks for Area Coordinators alongside the Associate Director of Residence Life for Housing Operations.

• Participate in a tiered on-call rotation with the Associate Director of Residence Life and the Senior Director of Residence…