Admissions and Intake Coordinator

Position Summary:

The Admissions/Intake Coordinator plays a critical role in converting inquiries into admissions by managing incoming calls, completing pre-assessments, and ensuring smooth communication with referral sources. This individual must thrive in a fast‑paced environment, juggle multiple priorities with efficiency, and possess strong sales instincts to keep clients and referrals engaged and moving toward admission.

• Respond promptly and professionally to all incoming calls related to admissions and referrals.
• Conduct phone screens and pre‑assessments to evaluate eligibility and readiness for services.
• Clearly communicate program parameters, expectations, and benefits to clients and referral sources.
• Act as a liaison between leads and clinical scheduling staff to ensure assessments and admissions are completed quickly and efficiently.
• Demonstrate the ability to multi‑task and manage multiple leads and conversations simultaneously without losing momentum.
• Collaborate closely with the Business Development team to ensure leads are followed up promptly and effectively.
• Work in partnership with the Clinical team to align placement decisions and ensure smooth onboarding of clients.
• Maintain accurate and timely documentation of all referral and intake activity.
• Perform other duties as assigned by supervisor.

• Quick thinker with strong problem‑solving abilities.
• Proven ability to work in a high‑speed, high‑pressure setting.
• Strong interpersonal and communication skills with a sales‑oriented mindset.
• Must be a team player with a collaborative approach to work.
• Highly organized with attention to detail and strong follow‑through.
• Prior experience in healthcare admissions, intake coordination, or referral management is strongly preferred.