Parking and Transportation Operations Administrator

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

• CWRU: Program Management (Enterprise Fleet Management Program, Fill‑Rite, Ever Charge);
  Customer Service;
  Assist with interrelated projects;
  Collaborate with vendors, contractors, and external partners;
  Clerical support and record keeping;
  Preparing monthly reports;
  Assist on other parking, transportation, and fleet projects and tasks.
• Metropolis: Coordinating and obtaining the yearly Parking Licenses from the City of Cleveland;
  Enforcement program assistance including but not limited to citation appeals;
  Assisting with first stages of the hiring process;
  Completing monthly dashboard reports for Parking and Shuttle operations.
• Answer incoming telephone calls.
• Compose, edit and/or type business correspondence and basic business documents.
• Maintain organizational charts for Department.
• Develop PowerPoint presentations for client meetings.
• Distribute and sort incoming mail and faxes for office staff.
• Send out departmental mail via UPS, Fed Ex, US Mail, and courier services and/or accept deliveries.
• Maintain and order office supplies.
• Coordinate conference room reservations or group meetings.
• Assist with office management duties as needed (e.g., operate and arrange maintenance of copier, fax machines, computer and other office equipment).
• Maintain correspondence files and other electronic filing and/or hard copy filing either on‑site or in storage.
• Complete other administrative duties as assigned, such as make travel arrangements, process and submit expense reports on behalf of direct managers, submit payment requests for invoices to the Accounts Payable Department, respond to customer inquiries.
• Support departmental technology systems and software platforms related to parking, transportation, fleet management, fuel management, and customer service.
• Additional duties:
  • Administer and support departmental programs, including fleet management, fuel management, electric vehicle charging infrastructure, and other parking and transportation initiatives.
  • Coordinate and manage the Enterprise Fleet Management Program, including vehicle acquisitions, disposals, maintenance tracking, reporting, and customer support.
  • Administer the Fill‑Rite fuel management system, ensuring accurate fuel usage tracking, reporting, and record maintenance.
  • Support the operation and administration of Ever Charge electric vehicle charging stations, including customer assistance, vendor coordination, and utilization reporting.
  • Provide exceptional customer service by responding to inquiries, resolving issues, and assisting faculty, staff, students, and visitors with parking, transportation, and fleet‑related needs.
  • Assist with the planning, coordination, and implementation of interrelated parking, transportation, and fleet management projects.
  • Collaborate with vendors, contractors, consultants, and external partners to support departmental operations, programs, and strategic initiatives.
  • Maintain accurate records, databases, files, and documentation related to parking, transportation, fleet, fuel, and electric vehicle charging programs.
  • Prepare and distribute monthly operational, financial, utilization, and performance reports for departmental leadership and stakeholders.
  • Provide clerical and administrative support, including correspondence, scheduling, data entry, purchasing, invoicing, and record retention.
  • Assist with contract administration, vendor communications, and monitoring of service agreements.
• Assist with special events, operational…