Facilities Specialist

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

At AMS, we recognize that exceptional talent isn’t defined by job titles—it’s driven by skills, mindset, and the ability to make an impact.

As a Specialist – Facilities, you will play a vital role in creating an outstanding workplace experience while ensuring the seamless operation of our office environments. Acting as a key ambassador for AMS, you will be responsible for delivering exceptional customer service to employees, visitors, vendors, and external partners while supporting the day-to-day management of our facilities and workplace operations through the Service Now platform.

In this dynamic and highly visible role, you will help ensure our offices remain safe, efficient, and fully operational. You will serve as the first point of contact for visitors, coordinate with third-party service providers, and support a wide range of business‑critical functions that contribute to the success of our global operations.

Your responsibilities will span facilities management, health and safety administration, mobile device management, room and workspace coordination, systems administration, CCTV monitoring, office engagement initiatives, and creating an outstanding workplace experience for all. You will also play an important role in maintaining operational excellence through reporting and analysis of key Facilities KPIs, including property metrics, office attendance data, and other workplace performance indicators.

This is an exciting opportunity for someone who thrives in a fast‑paced environment, enjoys solving problems, building relationships, and creating exceptional workplace experiences. If you're passionate about operational excellence, customer service, and making a tangible impact on how people work and collaborate, we'd love to hear from you.

This is a hybrid role working 3-4 days onsite per week at our AMS Cleveland office.

• Resolve internal and external Facilities requests via Service Now, in line with KPI
• Offer guidance to Facilities Coordinator for resolving complex requests, and support with trainings
• Manage reception desk including incoming calls and acting as the first point of contact for all visitors
• Ensure all employees visiting the office are signing in daily via the Sign In App
• Proactively suggesting process improvements and flag any problems or risks
• Administer and support mobile phones, including device provisioning, distribution, billing management, troubleshooting, and issue resolution. Partner with telephony providers to optimize service plans and serve as the primary escalation point for mobile-related issues
• Review and update internal manuals and processes
• Ensure excellent record-keeping of documentation pertaining to Global Facilities
• Manage relationships with internal and external stakeholders, including third party vendors
• Demonstrate commercial awareness by researching alternative suppliers / vendors to reduce costs and expenditure
• Track and manage facilities expenditures against the annual budget, proactively identifying and implementing cost‑saving opportunities to maximize operational efficiency throughout the year
• Conduct regular floor walks to identify maintenance, safety, and operational issues, coordinating with building management to ensure timely repairs and a safe, well‑maintained workplace
• Manage and maintain inventory of office supplies, kitchen provisions, and stationery, proactively replenishing stock and coordinating orders to ensure uninterrupted office operations
• Oversee the cleaning/maintenance schedules for the office
• Support office Health & Safety e.g., First…