Customer Service Representative

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Description:

EXACTA Land Surveyors, is one of the nation's premier residential and commercial land surveying companies. Exacta provides services in Ohio, Illinois, Indiana, Maryland, New Jersey, Virginia, Florida, and Texas. Services include all types of residential, commercial, construction and ALTA/NSPS surveys with a commitment of accurate and timely delivery to our clients. Our surveys provide an important component for real estate type transactions involving buyers and sellers, title companies, lenders, attorneys, and real estate agents.

CSR Support Position Summary

This position is responsible for a variety of tasks including the routing of phone calls on a multi-line phone, conducting online research, and processing orders on a proprietary software system. The right candidate will be an outstanding communicator with an unwavering positive outlook and a strong ability to multitask. A keen eye for detail and commitment to providing exceptional service with each client interaction will be a key to success.

This job occasionally requires the employee to stand, walk, use hands, tools, controls, reach with arms, read, talk or hear. The employee may lift and/or move up to 5 - 10 pounds occasionally. Specific vision abilities include close vision and the ability to adjust focus.

Position Schedule

This is a hybrid position. Team member will report to the Corporate office at 1500 W 3rd St, MZ130, Cleveland, OH 44113 a minimum of 3 days a week as scheduled by the supervisor.

CSR Support Position Responsibilities

• Answer, screen, or forward calls, providing information, taking, and distributing messages.
• Prioritize requests to meet deadlines.
• Organize and prepare electronic files folders, ensuring all documentation required is correct.
• Create and modify documents and emails utilizing Microsoft Office—Word, Excel, Access, Outlook.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Perform administrative support tasks.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries; file and maintain records.
• Process and prepare memos, correspondence, or other documents.
• Fully adhere to company policies, procedures, and work directives.
• Resolve internal/external customer issues in a prompt and professional manner.
• Establish and maintain effective working relationships with other employees, managers, clients, and other parties as related to company services and overall business.
• Perform all duties as assigned to meet business needs in a safe, ethical, and professional manner.

CSR Support Skills and Experience

• High School Diploma or equivalent with a minimum of two (2) years of related administrative experience.
• Proficient in Microsoft Office including Excel and other job-related software/e-technology/cloud-based solutions.
• Able to communicate and respond to questions in a professional and knowledgeable manner ensuring positive business outcomes; assertive problem-solver and action-oriented team player. Must have a relentlessly positive, flexible, do-whatever-it-takes attitude; must be fast on your feet, poised under pressure, and committed to client service.
• Proficient in the independent application and use of job-related software/e-technology/cloud-based solution.
• Computer savvy with Google Suite and Microsoft Office Suite proficiency.
• Detail-oriented.
• Organization and time management skills.
• Written and verbal communication skills.
• Collaborative and team building ability.
• Must be able perform tasks and solve problems with a high degree of independence.
• Commitment to integrity and the company and adheres to company ethics, code of conduct, and all applicable policies and procedures.

Company Benefits CSR Support

• Competitive Salary
• Medical/Dental/Vision Insurance
• Company Sponsored Life & Disability Insurance
• Voluntary Benefits – Accident, Critical Illness, Life, Short & Long-Term Disability
• Health Savings Account
• 401(k) with company match
• Seven Paid Holidays per calendar year
• Paid Time Off
• Childbirth Recovery Leave

Pay commensurate…