Commercial HVAC Service Manager

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

This position is to be a supporting hand with common day-to-day functions in the service department, primarily assisting with the billing portion for the service-related section and working with the dispatcher, service assistant, management, technicians, and others to create a steady, stress‑free work environment.

• Maintain service billing
• Provide customer support
• Draft correspondences and other formal documents
• Plan and schedule appointments and events
• Answer inbound telephone calls
• Maintain technician growth
• Grow service sales

• Previous experience in office administration or other related fields
• Commercial HVAC service experience to provide technical support
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong organizational skills

• Experience in the commercial HVAC industry, preferably 5+ years
• Able to work with a service dispatch software
• Proficient in Microsoft Word, Excel, and Outlook
• Strong work ethic and good attendance
• Prior billing experience is a plus

The billing section is the top priority of this position. You must be able to:

• Understand and complete the billing of service calls
• Know the process of service work orders with correct information
• Understand today’s pricing structure of HVAC commercial industry

• Answer any technical questions that technicians have and provide recommendations, solutions, or strategies to achieve the best possible outcome for the customer
• Reach out to technicians for verification needed for ongoing work orders, answer customer questions, and ensure correct equipment/parts information with price and availability via vendor quotes or direct emails

• Help dispatch with technical questions
• Answer incoming phone calls and direct them to the right personnel
• Create and assist with quotes based on technician recommendations and dispatch needs
• Check the service email and respond accordingly or notify dispatch
• Cover certain positions such as Service Assistant or Dispatch when they are not in the office
• Handle any requests or instructions from supervisors

Pay is negotiable by experience.