Coordinator, Sales & Customer Service

Job Summary

Supports the daily administrative and operational functions of Cleveland State University (CSU) Housing. Serves as primary customer service and operational contact for students, families, campus partners, and external stakeholders. Responsibilities include housing assignments, occupancy management, access control processes, customer service operations, reporting and data analysis, budget support, and coordination of housing operational initiatives throughout all phases of the residential occupancy cycle.

Assists with move-in and move-out operations, room assignments, student communications, and departmental projects while ensuring efficient processes and high service standards. This position also supervises and trains student employees and supports continuous operational improvement initiatives. Performs other functionally related duties as assigned.

Minimum Qualifications

* Associate degree preferably in business administration, student affairs, public administration, communications, or a related field.

* Administrative experience preferably in residential facilities management, residence life and housing, or property management.

* Related work experience may be substituted for education requirement. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state recognized equivalent and five (5) years of related work experience can be eligible to apply.

* Ability to work second shift, weekends, and on call-hours as required to respond to residential emergencies dealing with student behavior, mental health emergencies, and other situations that require an immediate response.

Preferred Qualifications

* Bachelor's degree in business administration, higher education administration, student affairs, public administration, communications, or a related field.

* Experience using housing or property management and work order management systems.