Operations Assistant

Serving under the direction of the Director of Operations, the Operations Assistant I supports and maintains the mission of The Salvation Army and the vision of the East Cleveland Corps, in accordance with all applicable internal & external policies and procedures.

• Assist with the preparation of correspondence, as assigned. This will include corps bulletins, newsletter, reports, publicity materials, etc.
• Assist with keeping general files up-to-date and in order
• Maintain orderly computer files and backups, via SharePoint, as directed
• Perform administrative tasks for other departments, as assigned

• Greet and receive all clients, visitors, donors and guests, directing to the appropriate areas as necessary
• Answer telephones and forward calls to appropriate staff or voicemail boxes
• Ensure proper intake and sign‑in protocols are observed for all programs
• Assist with registration process for all seasonal services & activities including Camp NEOSA, Christmas & Thanksgiving Assistance, as requested
• Distribute and open incoming mail, as directed by Administration
• Handle outgoing mail
• Receive and receipt income in accordance with standing procedures

• Assist with providing transportation to program participants, as directed by the Corps Officers

• Involvement in the total Corps program with willingness to help in all areas as needed, including dining room, outdoor/indoor activities, children with problems, daily assembly, etc.
• Promote observance of the moral and ethical codes affecting the entire East Cleveland Corps Community
• Attend and contribute to General Staff Meetings
• Responsible for sharing with the Corps Commanding Officers, all matters of mutual concern relating to the total welfare of the Corps Program
• To arrive on time and be ready to work
• Serve as a member of the Operations Team, during disaster emergencies
• Maintain a tidy and clean work area, reporting unsafe conditions to supervisors
• Assist as needed, with the administration of special events & seasonal programs (Christmas, Kettles, Back‑To‑School, Day Camp, etc.)
• Perform related duties, as assigned

• An Associate degree (Baccalaureate preferred) in the area of Business Management or Secretarial Science or a High School Diploma and at least 3 years of similar experience
• Must have experience in marketing and/or event planning
• Ability to read and write effectively; follow written instructions, adhere to policy and procedure of the organization (The Salvation Army)
• Assist with the effective flow of work through the general office for Facility Operations
• Receive public on behalf of the Salvation Army and assist by directing to appropriate areas
• Ability to maintain the highest standard of professionalism and confidentiality during and after employment, in all matters
• Must pass all required background checks and annual physical
• Valid Driver’s License

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.