Coordinator, Sales & Customer Service

Coordinator, Sales & Customer Service

Coordinator, Sales & Customer Service

Supports the daily administrative and operational functions of Cleveland State University (CSU) Housing. Serves as primary customer service and operational contact for students, families, campus partners, and external stakeholders. Responsibilities include housing assignments, occupancy management, access control processes, customer service operations, reporting and data analysis, budget support, and coordination of housing operational initiatives throughout all phases of the residential occupancy cycle.

Assists with move-in and move-out operations, room assignments, student communications, and departmental projects while ensuring efficient processes and high service standards. This position also supervises and trains student employees and supports continuous operational improvement initiatives. Performs other functionally related duties as assigned.

Associate degree preferably in business administration, student affairs, public administration, communications, or a related field. Administrative experience preferably in residential facilities management, residence life and housing, or property management. Related work experience may be substituted for education requirement. One (1) year of related work experience can be substituted for one (1) year of education. Ability to work second shift, weekends, and on call-hours as required to respond to residential emergencies dealing with student behavior, mental health emergencies, and other situations that require an immediate response.

Bachelor's degree in business administration, higher education administration, student affairs, public administration, communications, or a related field. Experience using housing or property management and work order management systems.

Knowledge of administrative and office management practices and procedures. Knowledge of customer service principles and the ability to provide responsive, student-centered service. Knowledge of housing operations, occupancy management, residence life processes, or student services practices preferred. Knowledge of budget tracking, purchasing, invoicing, and basic financial procedures. Knowledge of records management and data confidentiality standards, including FERPA guidelines preferred. Skilled in organizing, prioritizing, and coordinating multiple assignments and projects simultaneously.

Skilled in problem-solving, critical thinking, and exercising sound judgment in a fast-paced environment. Effective written and verbal communication skills, organizational skills, and decision-making abilities. Ability to maintain confidentiality on a wide range of issues. Ability to effectively work on a team and practice inclusion with all organizational levels. Ability to effectively utilize an electronic record system. Ability to collaborate collegially with multidisciplinary staff and throughout the CSU community.

Ability to work effectively with various populations. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.