Coordinator, Sales & Customer Service

Cleveland State University
Engaged Learning

The Department of Housing and Department of Residence Life are newly-formed Cleveland State University departments previously managed by an outside vendor. This shift to internal departments has been designed to better support our students and enhance the overall residential experience. By building a dedicated team of housing professionals within CSU, the University aims to strengthen services that promote student matriculation, engagement, and long-term success.

The Coordinator, Sales & Customer Service position will primarily support on‑campus first year students residing in the newly‑renovated Fenn Tower and second year students in Euclid Commons. These buildings are a home‑away‑from‑home for over 1000 students and provide them with the opportunity for personal growth and the traditional on‑campus university experience. With goals of encouraging a safe and healthy environment to live and learn, the Department of Housing and the Department of Residence Life will support students in their pursuit of a degree while encouraging them to take advantage of campus and Cleveland amenities available to residential students.

Main Campus

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Supports the daily administrative and operational functions of Cleveland State University (CSU) Housing. Serves as primary customer service and operational contact for students, families, campus partners, and external stakeholders. Responsibilities include housing assignments, occupancy management, access control processes, customer service operations, reporting and data analysis, budget support, and coordination of housing operational initiatives throughout all phases of the residential occupancy cycle.

Assists with move‑in and move‑out operations, room assignments, student communications, and departmental projects while ensuring efficient processes and high service standards. This position also supervises and trains student employees and supports continuous operational improvement initiatives. Performs other functionally related duties as assigned.

• Associate degree preferably in business administration, student affairs, public administration, communications, or a related field.
• Administrative experience preferably in residential facilities management, residence life and housing, or property management.
• Related work experience may be substituted for education. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state‑recognized equivalent and five (5) years of related work experience can be eligible to apply.
• Ability to work second shift, weekends, and on call‑hours as required to respond to residential emergencies dealing with student behavior, mental health emergencies, and other situations that require an immediate response.

• Bachelor’s degree in business administration, higher education administration, student affairs, public administration, communications, or a related field.
• Experience using housing or property management and work order management systems.

• Knowledge of administrative and office management practices and procedures.
• Knowledge of customer service principles and the ability to provide responsive, student‑centered service.
• Knowledge of housing operations, occupancy management, residence life processes, or student services practices preferred.
• Knowledge of budget tracking, purchasing, invoicing, and basic financial procedures.
• Knowledge of records management and data confidentiality standards, including FERPA guidelines preferred.
• Skilled in organizing, prioritizing, and coordinating multiple assignments and projects simultaneously.
• Skilled in problem‑solving, critical thinking, and exercising sound judgment in a fast‑paced environment.
• Effective written and verbal communication skills, organizational skills, and decision‑making abilities.
• Ability to maintain confidentiality on a wide range of issues.
• Ability to effectively work on a team and practice inclusion with all organizational levels.
• Ability to effectively utilize an electronic record system.
• Ability to collaborate collegially with multidisciplinary staff and throughout the CSU community.
• Ability to work effectively with various populations.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.

PT0703891S

Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check. Applications will be exclusively accepted online at the University’s employee services website. Mailed or emailed application materials will not be accepted.