Administrative​/Operations Assistant

Nancy Lyon Porter Building, 4500 Euclid Ave, Cleveland, OH 44103, USA

The Administration/Operations Assistant is a vital presence at the heart of our organization. Reporting to the Executive Support Supervisor, this role serves as the primary point of contact at our Front Desk — the first face and voice that visitors, partners, and community members encounter when engaging with The Centers. You will provide professional administrative and operational support to the Administrative Office while helping to create a welcoming, courteous, and efficient environment for all.

This is a role for someone who takes pride in the details, thrives in a dynamic environment, and understands that exceptional administrative support is what allows mission‑driven work to move forward.

• Serve as the welcoming first point of contact for all visitors, directing them to the appropriate staff in a friendly and professional manner
• Answer and route all incoming calls to the appropriate parties
• Maintain the daily Front Desk sign-in sheet and Front Desk Information binder, ensuring accuracy and timely updates

• Sort, distribute, and post incoming and outgoing mail across departments and multiple locations
• Notify staff of package deliveries
• Manage and maintain organized paper and electronic filing systems for accurate documentation and timely record retrieval
• Support the timely processing of outgoing checks in collaboration with the Finance Department

• Reconcile expense accounts and prepare related reports for senior leadership and the executive team
• Coordinate office supply ordering and maintain inventory
• Provide scheduling and calendar support for senior leadership
• Support catering coordination and conference space management for meetings and events

Education: High school diploma or equivalent required

• Minimum of 2 years of experience in administrative support or a customer service function
• Demonstrated ability to work effectively across all levels of the organization and with the public

• Effective verbal and written communication skills with internal and external stakeholders
• Strong organizational skills and the ability to multitask in a fast‑paced environment
• Proficiency with personal computers and standard office equipment
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams, and related tools)
• Proven ability to handle highly confidential and sensitive information with discretion

This role operates in a professional office environment using standard office equipment. The position requires extended periods of sitting as well as standing, walking, and the use of hands and arms. Candidates should be able to bend, reach, and move or sort packages weighing up to 20 lbs.

* This job description is not intended to be a complete list of all responsibilities, duties, or skills required and is subject to change with or without notice in accordance with the needs of The Centers.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.