Assistant Administrator II

Assistant Administrator II

Under general direction, provides advanced administrative and operational support to executive or senior-level leadership. Prepares complex correspondence, reports, presentations, and confidential documents. Coordinates and manages schedules, meetings, and high-level communications. Serves as a liaison between leadership, staff, departments, and external stakeholders. Assists in tracking projects, initiatives, and departmental priorities. Reviews, compiles, and analyzes information to support decision-making. Exercises independent judgment in handling sensitive and confidential matters.

Utilizes various systems and software to support departmental operations. Performs related duties as required. This classification does not include supervisory or managerial responsibilities.

Bachelor's Degree in Business Administration, Public Administration, or closely related field preferred. Four years of full-time paid experience in office administration, executive administrative support, or related administrative role in government or private industry required. Any equivalent combination of education, training, and experience may substitute for the required experience on a year-for-year basis. Advanced proficiency in office software and systems (e.g., Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook).

Demonstrated ability to prepare complex reports, correspondence, and presentations. Strong organizational, written, and verbal communication skills with attention to detail and the ability to handle confidential and sensitive information. Ability to exercise independent judgment, prioritize assignments, and coordinate multiple tasks or projects.

This position will be within the Central Collection Agency (CCA) – Division of Taxation. CCA provides its member municipalities with complete municipal income tax administration and collection services. Within CCA, there are many different areas and functions that assist in the income tax administration and collection services process. This position will be the supervisor over the Audit area and function within the Division.

The Audit area within CCA is responsible for issuing refunds to constituents and businesses. This area also participates in the general Agency work of assisting taxpayers in-person, via e-mail, and over the phone; reviewing and processing returns/forms and payments; reviewing weekly and/or month-end reports; and completing other related tasks.

More information concerning CCA – Division of Taxation can be found on the City of Cleveland's website and (Use the "Apply for this Job" box below)..

Preferred skills and experience:

• Previous experience in the preparation and/or auditing of income taxes and, more specifically, municipal income taxes
• Previous experience in accounting, auditing, finance, and/or aspects of these fields
• Previous experience in municipal accounting, auditing, finance, and/or aspects of these fields
• Previous educational experience in accounting, auditing, taxes, and/or finance
• Ability to maintain confidentiality of sensitive taxpayer information
• Ability to adapt to a changing environment and handle multiple priorities simultaneously
• Ability to effectively communicate across and with multiple layers of the Division, City, and/or external parties
• Ability to manage several staff members across multiple functions within the Audit area
• Strong interpersonal skills, including, but not limited to, active listening, teamwork, responsibility, dependability, flexibility, and motivation

The City's guiding principles are as follows:
Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.