Office Manager

Katie the Car Lady LLC is a small but mighty, woman-owned independent car dealership based in Lyndhurst, Ohio. We are redefining the car buying experience by making it stress-free, transparent, and empowering for every customer. Our team thrives on positivity, support, and inclusion — we’re looking for someone who matches those values when joining our office.

We are seeking a highly organized and motivated Office Manager to help keep our customer buying process and operations running smoothly. This is a full-time, in-person role at our office in Lyndhurst, Ohio. The ideal candidate is sociable, takes initiative, thrives in a fast-paced environment, and is eager to contribute to a dynamic, customer-focused team.

• Coordinate day-to-day administrative, operational, and sales support activities to ensure efficiency
• Maintain and update logs, records, filing systems and documentation including inventory, checks, deposits,deals, and correspondence
• Serve as primary point of contact for customer inquiries, ensuring a welcoming, professional, and empowering experience
• Assist with the end-to-end customer buying experience and documentation process
• Maintain direct communication with customers, dealers and other external parties via phone, email and in-person
• Coordinate schedules for porters and internal team members
• Perform accurate data entry in CRMs, DMS/ Inventory Management Platforms, and Microsoft Office (Excel)
• Support invoicing, billing, client information tracking, sales activity and payment tracking processes
• Conduct any additional sales initiatives and projects as needed

• Minimum of 1.5 years of office, administrative, or operations experience
• Exceptional organization with strong attention to detail
• Proficiency in Microsoft Office and Google Suites
• Experience with CRM platforms (Hubspot preferred)
• Strong written and verbal communication skills; professional and personable in all interactions
• Ability to manage multiple projects at once and adapt to a fast-paced environment
• Comfortable with data entry and maintaining online digital records

• Associates or Bachelor’s in Business Administration, Communications or related field
• Experience in administrative role
• Basic bookkeeping or accounts receivable experience
• Familiarity with small businesses or entrepreneurial environments

• Be a part of a woman-owned company redefining the automotive industry, one transparent deal at a time
• Join a mission-driven team that cares about our customers, colleagues, and community
• High opportunity for growth and advancement as company continues to expand
• Work in a positive and inclusive environment where new ideas are welcomed /li>

While we do not currently offer a company-sponsored health insurance plan, we provide a monthly health insurance stipend to offset the cost of obtaining your current insurance coverage. Additional benefits can be further discussed!