East Campus Receptionist

• Location 11801 Buckeye Road,Cleveland, OH, 44120,United States
• Base Pay $19.50 - $24.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Reports to:

Operations and Administration Manager

Performs a wide variety of administrative and office support duties to Administrative Staff. Serves as a knowledgeable and welcoming first point of contact for the agency with all visitors, families, callers, staff, and vendors.

Primary:
Providence House East Campus – 11801 Buckeye Rd., Cleveland, OH 44120

Secondary*:
Providence House West Campus – 2050 W. 32nd St. Cleveland, OH 44113

* West Campus attendance as needed may be required*

• Answer incoming calls and info email account, monitor voicemail, and ensure calls, emails, and messages reach the appropriate internal party. Refer to other resources as appropriate.
• Answer door, greet visitors, and direct or accompany visitors to appropriate areas. Open and close parking lot gates for authorized visitors and vendors. Communicate visitor arrivals to appropriate team member as needed.
• Help maintain a safe, secure, and confidential environment for clients, donor, and visitors by following agency security protocols.
• Schedule donation drop-offs, greet and assist donors upon arrival, document donations received, coordinate or assist with unloading as needed, and communicate with Facilities or External Relations staff as appropriate to distribute or store donations.
• Receive, track, and coordinate deliveries of packages, mail, etc. and distribute internally, following all Providence House departmental procedures.
• Monitor Master Calendar to determine daily schedule and anticipate visitors, conference room and drop-in office room reservations, and meeting and on-site event needs.
• Maintain visitor log and distribute visitor name badges.
• Complete copying, filing and record collating for various departments as requested.
• Monitor inventory of office supplies. Submit monthly supply counts to Operations and Administration Manager for ordering.
• Work with the Executive Assistant to complete set up for on-site meetings or tours including room equipment, beverages and food, and meeting materials or handouts as needed or directed.
• Maintain and organize shared supplies in kitchenette areas. Submit monthly supply counts to Operations and Administration Manager for ordering.
• Assist with administrative processes that support effective communication and coordination across departments.
• Undertake other projects as requested.
• Be culturally competent and supportive of diversity in both service to clients and through professional interactions with donors and guests.

• Assist with mass-mailings, including printing, assembling, and postage. Print event materials and signage as needed.
• Attend and assist with the organization and execution of Providence House special events including Annual Luncheon, Deck the House, and other speaking engagements or fundraising events as assigned.

• Associate degree preferred or equivalent work experience in customer service, data entry or office management.
• At least 1 year of experience in an administrative support or customer service position
• Proficient in Microsoft Outlook, Word, and Excel; experience with database software programs preferred.
• Must be 21 years of age or older.
• Must be available for some weekend and evening work/modified hourly schedule based on agency activities.

• Excellent written and oral communication skills
• Strong time management and organizational skills
• Creative problem-solving skills and ability to be resourceful
• Exceptional customer service and interpersonal skills
• Professionalism,…