Co-Op & CEMA Administrator

Cross Country Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow!

CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.

We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

The Cooperative (Co-Op) and CEMA Administrator provides administrative, and document-handling support for Cooperative and CEMA loan operations. This position is responsible for receiving and processing daily mail and closing packages, preparing documents for shipment to attorneys and settlement agents, entering required information into the loan onboarding system, and assisting department specialists as needed. The Administrator helps maintain an organized, accurate, and timely document flow so loans can progress through onboarding, review, correction, and final delivery.

• Provide administrative support to Cooperative and CEMA Specialists, including document retrieval, scanning, uploading, copying, file research, package preparation, follow-up assistance, and status updates.
• Receive, sort, and distribute incoming mail, overnight deliveries, and closing packages.
• Identify, track, and route loan documents to the appropriate systems and teams.
• Scan, index, label, and maintain documents in accordance with record-retention requirements.
• Review incoming packages for completeness and elevate discrepancies as needed.
• Maintain custody and organization of Cooperative, CEMA, title, and other critical loan documents.
• Manage paper and electronic records to ensure accuracy, accessibility, and compliance.
• Prepare, process, and track documents supporting Cooperative and CEMA operations.
• Coordinate document execution, approvals, signatures, and delivery workflows.
• Facilitate document transfers among internal teams, attorneys, settlement agents, and other approved parties.
• Assemble, verify, and ship loan packages, ensuring accuracy and proper tracking.
• Enter and maintain loan, document, and shipment data within department tracking systems.
• Monitor assigned queues, mailboxes, and task lists to meet service-level expectations.
• Provide administrative support to Cooperative and CEMA Specialists, including document retrieval, file maintenance, and status updates.
• Communicate professionally with internal and external business partners regarding document and shipment status.
• Maintain confidentiality, adhere to quality-control standards, and support cross-training, special projects, and departmental coverage as needed.
• Follow documented procedures, quality-control checkpoints, and escalation requirements; promptly report missing originals, misdirected packages, damaged documents, shipping exceptions, or system issues.
• Support cross-training, workload coverage, special projects, pipeline clean-up efforts, and other department duties as assigned.

• High school diploma or equivalent.
• Administrative support, mailroom, document-control, mortgage, title, legal, banking, or…