Sr. Client Service Associate

Sr. Client Service Associate

Signature Estate & Investment Advisors, LLC

Effective Date: 11/10/2025

Department: Advisory Team

Reports To: Lead Advisor

Base Pay Range: $50,000.00/yr - $75,000.00/yr

Summary: This position supports the lead advisor with account management and client service needs. As a member of an advisory team, each member works together servicing clients. This will involve assistance in every aspect from introduction with a prospect to onboarding a client to servicing the continuous needs of those clients.

• Responsible for many aspects of administration and client service for Business Clients and Retail Wealth Clients
• Responsible for New Business (tracking statistics, open new accounts)
• Organize and Manage Portfolio Review, Prospect or Closing Meeting Process for Clients
• Account Maintenance (opening new accounts, follow through, managing transactions, address changes, etc.)
• Prepare paperwork, letters, client reports and other client communications.
• Proactive and immediate resolution of client inquiries – direct client contact
• Scheduling client meetings
• Participation in weekly Staff and Operations Meetings
• Responsible for designing your own, independent workflow and tracking tasks in CRM
• Expectation of initiative to look for ways to streamline processes in order for the firm to be more efficient as a whole.
• Responsible to document your tasks for the Operations Procedure Manual (screen shots with clear, concise instructions)
• Effective communication with both internal and external contacts including prospects and clients.
• Establish working relationships with colleagues and external clients.
• Handle a variety of tasks and provide connection between advice across all areas of the firm.

This job has no supervisory responsibilities.

• Bachelor's Degree (BA) from four-year college or university.
• Preferred FINRA licenses Series 7 and 66.
• Computer skills required:
  Spreadsheet Software (Excel);
  Order Processing Systems;
  Word Processing Software (Word);
  Electronic Mail Software (Outlook);
  Presentation software (PowerPoint); and CRM software.

• Diversity – Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment‑free environment;
  Builds a diverse workforce.
• Ethics – Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Adaptability – Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Analytical – Synthesizes complex or diverse information;
  Collects and researches data;
  Uses intuition and experience to complement data;
  Designs workflows and procedures.
• Attendance/Punctuality – Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Business Acumen – Understands business implications of decisions;
  Displays orientation to profitability;
  Demonstrates knowledge of market and competition;
  Aligns work with strategic goals.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Initiative – Volunteers readily;
  Undertakes self-development activities;
  Seeks increased responsibilities;
  Takes independent actions and calculated risks;
  Looks for and takes advantage of opportunities;
  Asks for and offers help when needed.
• Interpersonal Skills – Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Judgement – Displays willingness to make decisions;
  Exhibits sound and accurate judgment;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision‑making process;
  Makes timely decisions.
• Motivation – Sets and achieves challenging…