Marketing Manager

Location:

Fidelity Cleveland
Fidelity Cleveland
1940

E. 6th Street
Cleveland, OH 44114, USA

• Pay or shift range: $65,000 USD to $70,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

FIDELITY HOTEL is hiring for a MARKETING MANAGER

Fidelity Hotel is an adaptive reuse project located at 1940

E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property features a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland’s long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.

What you'll do:

Responsible for the maintenance and optimization of the hotel and outlet websites, ensuring accuracy, clarity, and conversion-focused content that supports booking, dining, and event goals.

Update copy, launching promotions, maintaining a calendar of events, and fulfilling any website changes or updates to maintain a clear and compelling digital path to purchase.

Produce revenue-driving email campaigns with strong calls to action, compelling copy, and on-brand imagery; ensure all guest-facing and transactional communications are clear, grammatically sound, and consistent.

Maintain and audit all third-party location listings (Google, Trip Advisor, Yelp, Open Table, etc.) via Marqii to ensure up-to-date information and optimal visibility.

Collaborate closely with the Director of Revenue Management or Revenue Manager to develop strategic, on-brand promotions that support occupancy, ADR, outlet performance, and overall revenue goals.

Brainstorm, build, and execute packages that support both PR efforts and direct revenue generation.

Maintain evergreen and seasonal offers, conducting regular audits across all platforms to ensure promotions are current, relevant, and performing.

Lead the strategy, promotion, execution, and post-event evaluation of all property events, activations, and pop-ups, ensuring alignment with revenue, traffic, and brand awareness goals.

Develop and maintain strong relationships with brand-aligned partners to create community-driven programming that drives foot traffic and repeat visitation.

Partner with department heads to ensure events are operationally sound, properly staffed, and financially viable, including coordination of BEOs and timeline.

Maintain accurate event listings across third-party platforms and local calendars.

Communicate event details internally through clear SOPs so all departments are informed and aligned.

Provide on-site support during events to ensure seamless execution and a high-quality guest experience.

Develop monthly, quarterly, and annual social content calendars aligned with property goals, seasonal priorities, and departmental initiatives.

Create and manage platform-specific content, including video, that drives awareness, engagement, and conversion.

Coordinate with PR agencies or directly with influencers and creators to generate high-quality, on-brand content through media stays and partnerships.

Manage Later or other social media management platforms, establish KPIs, and deliver clear, actionable monthly performance reports to the General Manager, Corporate Director of Marketing, and key stakeholders.

Stay current on social trends and emerging platforms, identifying opportunities to test and scale new tactics that support business objectives.

Serve as the primary champion for property-level marketing needs, supporting departments in the development and rollout of on-brand materials.

Write clear, compelling, grammatically correct copy for websites, emails, social media, menus, sales collateral, and guest-facing materials.

Maintain and update all F&B menus, catering materials, sales kits, and in-room collateral…