Process Improvement Consultant; Workforce Analytics

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. As a Process Improvement Consultant within PNC's Retail Banking Operations organization, you will be based in Pittsburgh, PA;
Cleveland, OH;
Brecksville, OH; or Miamisburg, OH, with other locations within the PNC footprint considered. Retail Bank Operations (RBO) drives critical functions for many lines of business across PNC, including investigating suspected check fraud, printing and mailing critical bank documents, and identifying and developing process improvement opportunities. The RBO Workforce Management Team supports Retail Bank Operations through high‑frequency performance reporting that aligns workload demand with available resources, with a strong focus on quality business outcomes.

This function serves as the enterprise benchmark for operational resource, demand, and personnel expense management.

• Support RBO workforce strategy, routines, and operations with an emphasis on internal efficiency and continuous improvement.
• Actively monitor workforce trends, performance indicators, and progress toward goals to enhance visibility and transparency for leadership.
• Coordinate with Line of Business, Finance, and HR Business Partners on Workforce Planning, Optimization, and Performance Monitoring, including:
  Benefit Analysis and Realization.
• Key Strategic Initiative Support.
• Personnel Budget Planning & Evaluation for all proposed requisitions.
• Performance Monitoring & regular staff assessments.

• Strong written and verbal communication skills with the ability to translate analytics into business insights.
• Ability to translate complex data and analysis into practical and consumable concepts and recommendations for Business Partners.
• Ability to structure ambiguous information and create clear, actionable output.
• Ability to assess behavioral analytics/data – identify and correlate business process data with human behavior.
• Strong data analysis skills with proficiency in Excel (Pivot tables, advanced functions).
• Ability to connect with a variety of stakeholders, assess operational processes, and identify opportunities for workforce optimization.
• Excellent data‑gathering, documentation, and problem‑solving skills.
• Strong attention to detail and an active monitoring mindset.
• Background in operations, business analysis, workforce analytics, or operations research preferred.
• Familiarity with Power Platform or Power Apps (preferred but not required).

• Change Management
• Corporate Governance
• Data Analytics
• Process Efficiencies
• Process Improvements
• Risk Assessments

• Analytical Thinking
• Consulting
• Effective Communications
• Flexibility and Adaptability
• Influencing
• Organizational Change Management
• Organizational Savvy and Politics
• Problem Solving
• Project Management

Roles at this level typically require a university/college degree with 3+ years of relevant/direct industry experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Bachelor’s degree preferred.

No required certifications.

No required licenses.

Base Salary: $68,000.00 – $. Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.

Generally, this opening is expected to be posted for two business days from 05/22/2026, although it may be longer at the discretion of business.

• Medical and prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short‑term and long‑term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care…