Senior Consultant; Microsoft Focus

Senior Consultant (Microsoft Focus)

Job Level: Senior Consultant

Job Location:

Hybrid, Cleveland, OH

Travel Expectations: 10%

Job Classification:
Full‑Time

Join Centric Consulting – A Culture You’ll Love

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles:
Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.

The Senior Consultant or Manager role within Centric’s Cleveland Business Unit is a business-focused consulting position centered on solving client problems, improving processes, enabling strategy, and guiding organizations through change. While this role is primarily business oriented, familiarity with Microsoft technologies—and the ability to understand how they support business outcomes—is considered a valuable differentiator.

• Lead key work streams within consulting engagements
• Bring structure, clarity, and analytical rigor to complex business challenges
• Serve as trusted advisors to business and IT stakeholders
• Drive meaningful outcomes through strong communication, facilitation, and problem solving skills

This role is ideal for individuals who excel at understanding business needs, designing practical solutions, and collaborating across diverse teams in dynamic client environments.

• Lead or support business-focused consulting engagements such as strategy activation, process improvement, operating model design, organizational change, and business case development.
• Conduct hands‑on consulting activities including research, current‑state assessment, stakeholder interviews, requirements gathering, process mapping, journey mapping, and insights synthesis.
• Design and facilitate workshops, working sessions, and collaborative meetings to align stakeholders and advance engagement objectives.
• Support project management activities including work planning, status reporting, risk/issue tracking, dependency management, and client communications.
• Translate business needs into actionable recommendations, solution options, and implementation plans.
• Where appropriate, connect business needs to enabling technologies, including Microsoft productivity and collaboration tools.

• Build strong, trusted relationships with client stakeholders, demonstrating empathy, professionalism, and credibility.
• Understand client goals, business drivers, and organizational dynamics to provide relevant guidance and insights.
• Present findings, recommendations, roadmaps, and business insights to business and executive stakeholders.
• Guide clients through change by applying Centric’s proven approaches to communication, stakeholder readiness, and adoption.
• Support clients in navigating ambiguity, making informed decisions, and staying aligned to strategic objectives.

• Contribute to proposals, pursuit discussions, and solution development for new and existing clients.
• Identify opportunities to deepen client relationships and add value through additional services.
• Support the creation of thought leadership, case studies, models, or reusable consulting assets.

• Support Cleveland BU initiatives such as recruiting, onboarding, mentoring, DEI, community involvement, and culture-building.
• Participate in internal communities focused on consulting excellence, facilitation, business analysis, and organizational change.
• Demonstrate and reinforce Centric’s culture of collaboration, humility, authenticity, and balance.

• Maintain an annual Personal Strategic Plan (PSP) outlining development goals, consulting behaviors, and performance expectations.
• Meet regularly with your feedback manager and BU leadership to discuss progress and development.
• Demonstrate expected behaviors across Delivery, Business Development, and Practice Leadership.

• 5–8+ years of relevant business,…