Customer Success Manager-Sales NY

Customer Success Manager – Sales & Marketing (NY)

Are you a dynamic professional passionate about building strong client relationships and driving innovative promotional initiatives? We are seeking a highly motivated Customer Success Manager to join our vibrant team in New York. In this pivotal role, you'll be at the forefront of developing and executing strategic promotion plans that boost client engagement, retention, and overall satisfaction. If you're a collaborative communicator with a knack for organization and a keen understanding of the gaming industry, this is your opportunity to make a significant impact and grow your career in a fast-paced environment.

This role is a base salary of $60,000+ commissions. Benefits include Profit Sharing, Medical, dental, and prescription plans, Health and Dependent FSA, LTD, AD&D and Term Life Insurance, 401k, and PTO time. Locations: NY - Watertown, Plattsburgh, Syracuse & Albany

• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Strong communication skills, both written and verbal, with the ability to explain complex concepts clearly
• Ability to develop and implement promotional strategies within budget constraints
• Experience in building and maintaining client relationships and managing stakeholder expectations
• Adaptability to changing priorities and environment
• Proactive problem-solving with a focus on continuous improvement
• Basic understanding of marketing, CRM operations, and gaming industry KPIs (a plus)

• Knowledge of gaming industry trends and KPIs
• Experience with promotional campaign management and marketing strategy development
• Familiarity with legal and regulatory requirements related to promotions and marketing activities
• Previous experience working in a fast-paced sales or client success environment

• Associate degree or higher in Business, Marketing, Communications, or a related field
• Previous experience in customer success, sales support, or marketing roles, ideally within the gaming or entertainment industry

• Ability to work effectively within budget and regulatory constraints
• Willingness to support onboarding and deployment of new initiatives
• Strong team player with a positive, can-do attitude and enthusiasm for learning

If you're ready to leverage your skills in a challenging and rewarding environment, don't hesitate — apply now and make a real difference in our organization! As part of our process, we ask all candidates to complete a short virtual screener. Completing the screener allows us to fast-track your application and submit your information directly to our client for quicker review.