Customer Success Manager; Accounts
Listed on 2026-07-18
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Business
Customer Success Mgr./ CSM, Client Relationship Manager -
Sales
Customer Success Mgr./ CSM, Client Relationship Manager
As a Customer Success Manager at Bright Edge, you’ll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the Bright Edge platform. This role combines relationship management, strategic planning, and data-driven problem-solving—you’ll guide customers in maximizing platform adoption, uncover growth opportunities, and ensure long-term satisfaction. Our extensive training program will help get you up to speed!
You’ll work cross-functionally with internal teams to anticipate challenges and craft tailored solutions, while continuously sharing insights, best practices, and new innovations that drive business impact. Success in this role means becoming a trusted advisor who not only supports but accelerates each customer’s digital performance and return on investment.
What you’ll do:- Work with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals.
- Create a plan to execute customer goals using the Bright Edge platform and work within the account to achieve this value.
- Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.
- Prepare and execute on quarterly customer success plans.
- Add value and platform expertise to grow customer usage of Bright Edge within each account:
Introduce new features and best practices. - Develop new materials - presentations, roll‑out plans, and proposals.
- Track and report on key metrics for customer success.
- 1+ years of direct customer facing experience.
- Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required.
- Experience working with stakeholders at all levels.
- Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills.
- Knowledge of or interest in digital marketing preferred.
- Comprehensive medical, dental, and vision insurance
- Generous paid time off and company holidays
- A close-knit, collaborative office culture
- Fully stocked kitchen
- Quarterly regular team events
- The chance to make a real impact on the future of our workplace and our company
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