ERP Vendor Management Analyst

Key Activities

• Performs work under limited supervision with extensive autonomy and discretion; plans and arranges short and long‑term work for the vendor management function in alignment with the organization’s overall business objectives. Influences timelines, expectations and proactively negotiates within the ERP organization.
• Communicates and influences internal and external stakeholders at an operational and strategic level regarding policies, procedures, and practices.

• Effectively manage and develop the vendor‑management process and strategies for the ESO, aligning with local and system policies and industry best practices.
• Implement scalable best practices for vendor‑management lifecycle activities including onboarding, offboarding, contract oversight, performance monitoring, and risk management.

• Serve as the primary relationship manager for all ERP vendors.
• Lead and organize business reviews with key vendors, business product stakeholders, and leadership.
• Monitor and evaluate vendor performance against SLAs, KPIs, and business outcomes.
• Partner with enterprise risk, information security, and compliance teams to support vendor‑management audits and/or third‑party provider risk assessments and regulatory inquiries.
• Perform ongoing service delivery activities through the establishment of vendor‑management plans including relationship management, risk assessment, mitigation, risk monitoring and control, performance scorecard and improvement plans, contingency and crisis management, and leadership and delivery tracking meetings.

• Act as the primary point of contact representing the business during the sourcing and procurement stages of the supplier lifecycle. In collaboration with the National/Local Procurement Office, ensure adherence to and provide support for compliance with System Procurement standards and Model Acquisition Guidelines.
• Collaborate with System Procurement, legal, information security and business line stakeholders when establishing new and/or renewed contract terms and purchase orders to ensure all contractual terms and conditions comply with FRS standards and meet the needs of the business.
• Establish negotiation strategies that result in cost savings and favorable terms and conditions while minimizing risk.
• Support and/or author Statement of Work (SOW) for services agreements. Verify performance to each SOW, adherence to timelines, cost management, change control, and corrective actions as necessary.
• Manage contract renewals, amendments, and service‑level agreements.
• Monitor the ESO’s software budget, vendor spend and cost effectiveness including product usage and cost trend analysis to support budgeting and forecasting activities; validate and ensure vendor invoices are processed in alignment with the applicable contract terms to ensure compliance.
• Monitor vendors’ adherence to agreement terms, commitments, and conditions.
• Develop, support, and track reporting requirements – Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), and contractual obligations including entitlement usage and trend analysis for technology vendors.

• Participate in local and system work groups and communities of practice to address complex, multi‑functional initiatives, issues, problems, or opportunities for technology vendors.
• Supervise and develop Analysts/Specialists supporting vendor management work; assign workload and provide coaching and development opportunities.
• Champion a culture of continuous improvement and accountability within the vendor management function and across the ERP.

• Bachelor’s degree in Business, Supply Chain, Finance, or related field (Master’s preferred).
• 7‑10 years of relevant experience in vendor management, strategic sourcing, procurement, or supplier governance.
• Demonstrated experience managing high‑value, complex third‑party/external vendor portfolios and relationships.
• Additional experience should include subcontracting, e‑sourcing systems, understanding of market‑based and cost‑based pricing structures and negotiation…