Mid Level Process Engineer

Job Title

Preferred:
Northeast Ohio (Cleveland) or Western NY (Buffalo).

Questions that must be answered and submitted with resumes:

These map directly to the work your meetings describe (documentation discipline, RACI/SIPOC, requirements, digital enablement).

Leverages advanced design thinking and process engineering expertise to reimagine, modernize, and transform Key Bank by optimizing end-to-end processes, elevating user experiences, and informing optimal technical solutions (e.g. AI, automation, optical character recognition, internal/external platforms, etc.) that drive enterprise-wide growth and operational excellence.

This contract role provides surge capacity to support multiple concurrent CX/process engineering initiatives across the enterprise. You will quickly ramp into active work streams, lead discovery and facilitation sessions, document current-state processes and experiences, identify improvement opportunities, and translate findings into clear business and technical requirements to enable solutions such as automation, AI, OCR, and platform enhancements.

• Current-state process maps and experience/journey documentation using established standards
• Analysis and synthesis of qualitative + quantitative insights to surface pain points, root causes, and opportunities
• Future-state workflows and recommendations that improve experience, growth, efficiency, reduce risk or expenses
• Clear requirements (business + technical) that enable automation/AI/OCR/platform solutions
• Facilitation outputs: workshop agendas, artifacts, decisions, and action plans
• Change adoption support materials (impacts, comms, stakeholder readiness)

• Lead and/or support discovery with cross-functional partners; create a clear scope and problem framing
• Design and facilitate working sessions with stakeholders, capture outputs and drive closure
• Build reusable artifacts (process maps, RACI/SIPOC where applicable, requirements, documentation)
• Partner closely with internal leads to support parallel work streams and maintain delivery momentum
• Communicate progress, risks, and dependencies with strong documentation discipline

• Business process management / end-to-end experience and process design inclusive of tool utilization and documentation
• Analytical problem-solving; comfort with ambiguity and complex environments
• Strong facilitation and stakeholder management (including senior stakeholders)
• Requirements writing and translation of designs into implementable needs
• Experience supporting transformation initiatives and sustaining adoption

• Financial services domain exposure
• Salesforce domain experience
• Loan Ops / Wealth Ops process and technical exposure

• Bachelor's degree (Business, Engineering, or related)
• 5+ years leading cross-functional process improvement and/or design thinking initiatives focused on client and/or employee experience.

• Lean / Six Sigma
• User-Centered Design

· Travel As needed based on workshop cadence and stakeholder needs (specify if travel is required).

· Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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