Program Manager

The Role:

The Program Manager serves as a high-impact, cross-functional leader and strategic partner driving critical initiatives that advance value creation, operational excellence, and alignment with MRI’s strategic objectives. This role is often a “bridge” executive leadership and internal teams and may serve as a de facto chief of staff / strategy execution lead. This role will play a critical role in driving global and regional strategic projects that enhance business operations and contribute to our overall organizational goals.

This position reports directly to the VP of Business Operations.

• Strategic Project Management:
  Lead the design, execution, and oversight of strategic, transformational, or value-creation projects across the organization (e.g. cost optimization, growth initiatives, M&A integration, systems implementation, process transformation). Act as project sponsor or program manager: define scope, timelines, milestones, resource plans, stakeholder engagement, risk management, and governance.

• Stakeholder Engagement:
  Collaborate with cross-functional teams, including senior leadership, to define project scope, objectives, and deliverables, and ensure effective communication throughout the project lifecycle. Coordinate cross-functional work streams, ensuring alignment among teams (finance, operations, product, marketing, HR, IT) and escalation to senior leadership as needed.

• Process Improvement:
  Identify opportunities for process optimization and implement solutions that enhance efficiency, productivity, and scalability within business operations.

• Risk Management:
  
  Proactively identify and address potential risks and issues, developing mitigation strategies to ensure project success.

• Performance Tracking:
  Establish and monitor key performance indicators (KPIs) to track project progress and impact, providing regular updates to the VP of Business Operations and other stakeholders.

• Resource Allocation:
  Efficiently allocate resources, including personnel and budget, to ensure optimal project execution and successful outcomes.

• Documentation and Reporting:
  Maintain comprehensive project documentation and prepare detailed reports for executive review and decision-making.

• Provide executive support or “chief-of-staff” style functions as needed (e.g. agenda setting, meeting preparation, strategic planning support).

• Drive adoption of KPIs, dashboards, reporting frameworks, and data-driven decision making within the organization.

• Lead change management efforts, managing resistance, ensuring communications, training, and stakeholder buy-in.

• Mentor or manage junior team members supporting strategic initiatives or project work.

• 7+ years of relevant experience (strategy consulting, corporate strategy, operations, project / program management) — ideally with exposure to private equity / portfolio operations or technology / software companies.

• Proven track record of leading and delivering complex, cross-functional projects from initiation through execution and follow-through.

• Strong analytical and quantitative skills (business case modeling, financial impact assessment, KPI development).

• Excellent communication, presentation, and stakeholder management skills, including ability to engage senior executives.

• Experience with change management, process improvement, organizational alignment, and influencing without direct authority.

• Ability to work in a fast-paced, ambiguous environment with shifting priorities.

• Familiarity with relevant tools (project management software, dashboards, data analytics / BI tools, Excel / PowerPoint).

• MBA or advanced degree is often preferred (or equivalent experience).

• Prior experience in software, technology, or enterprise SaaS / data-driven operations is a plus.

• The role is a senior operational / strategic hire — not a purely tactical project manager, but rather a high-leverage role with visibility and broad influence.

• This role often operates at the intersection of strategy, operations, and execution — combining the strategic mindset of a consultant with the hands‑on drive of a builder.

• The ideal candidate is…