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Workforce Analytics & Scheduling Specialist
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-08-04
Listing for:
Signet Jewelers
Full Time
position Listed on 2026-08-04
Job specializations:
-
Business
Data Analyst
Job Description & How to Apply Below
Signet Jewelers, a leading US retailer, seeks a Workforce Management Analyst to optimize contact center efficiency in the Cleveland area. You will analyze trends, monitor call and chat volumes, and develop staffing and scheduling routines to meet service level objectives.
You will also build and maintain database-driven reports and provide ad-hoc analyses to support payroll efficiency and customer care performance.
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