Client Services Director, Corporate Housing
Listed on 2026-08-05
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Business
Client Relationship Management, Business Development
Client Services Director
As the Client Services Director, you will work closely with several individuals within Dwellworks to ensure all clients in your client list receive the appropriate level of attention. This can include training, consulting, and also client escalations as they come up. You will also communicate all necessary information to and from the client to appropriate parties.
The Client Services Director is responsible for assisting in the management of existing client accounts as they relate to Corporate Housing in the region. You are responsible for maintaining a consultative relationship with contacts in your client list who focus on Corporate Housing or other businesses as assigned. You will work closely with the operations team to communicate service delivery expectations to and from the clients.
The Client Services Director will also support the Dwellworks Account Directors, as applicable, to drive positivity for the greater Dwellworks relationship.
Maintain Client Relationship (40%)
- Visit client offices to maintain a relationship with client contacts including Supply Chain, Operations, and Account Management
- Act as direct contact for client's requests for market info, pricing, service delivery explanations, scope modifications, and new opportunities
- Act as liaison between account management and operations to facilitate effective communication for consistent reciprocal understanding of needs and expectations
- Partner with supply chain and operations team to ensure adequate supplier coverage, smart solutions and client-focused service support
- Anticipate and identify business opportunities and challenges and help to create a profitable strategy that aligns with overall business direction
- Maintain a consultative relationship with the regional account purchasers and influencers to ensure satisfaction, renewal and a continued growth path
- Assist the Account Director in creation and presentation of annual reviews
- Sales outreach to decision makers
- Set initial cadence for outreach to current contacts at clients
- Build base list in Hub Spot (KPIs/targets to hit monthly)
- Grow connections and personal presence on Linked In
- Learn more about leveraging Hub Spot
- Work with marketing support to build automated campaigns in Hub Spot
- Receiving coaching activities from VP Sales / similar senior roles within the company
- Issue Resolution, Reporting and Analysis (30%)
- Act as a central point of contact for clients on escalations – involve all Dwellworks departments as required to resolve escalations
- Prepare and provide monthly, quarterly, and annual reports as requested by the client and operations teams
- Research and respond in a timely manner to requests for proposal, pricing and information
- Monitor performance scores and escalations – report, analyze and trend defects
- Communicate with Operations Team (20%)
- Lead escalation action and response; assist operations with service recovery initiatives, informing Account Directors of escalating issues with overall account impact
- Participate in problem solving with the operations teams to address the needs of the client
- Act as an advocate for clients by teaming with operations in ensuring flawless execution of service delivery
- Partner with operations as main contact on implementations of new client and communicate client nuances to other departments as needed (accounting, supply chain, etc.)
- Work with the Account Directors on special client requests
- Training (10%)
- Partner with Account Directors, operations team, and internal supply chain to develop and deliver client trainings/workshops
- Bachelor's degree is required – Business related field preferred
- Minimum of 3 years of experience in relocation, travel, corporate housing or hospitality industry, certified relocation professional or global mobility specialist
- Ability to balance customer focus with needs of the business
- Strong ability to multitask and prioritize
- Ability to handle confidential information
- Communication skills, specifically the ability to communicate effectively in a constructive and professional manner
- Attention to detail and strong…
Your Education (Required)
Your Experience (Preferred)
Your Additional
Skills and Abilities
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