Position Details: Business Relationship Manager-Customer Relationship Management

Business Relationship Manager

We are seeking an experienced Business Relationship Manager to manage and expand our BPS Services based in the USA. Responsibilities include building and managing customer relationships at the director, VP, and CXO level. Accountable for targets of revenue growth, order booking, operating margin, and customer satisfaction. Collaborate with different service practices/horizontals within the organization to drive solutions contextual to the customer.

Sales management through rigor in review of pipeline and performance against plan on weekly, monthly, quarterly, and annual basis. Delivery management through scheduled engagement reviews between customers and delivery leaders. Pipeline creation through proactive thought papers, PoVs aligning to the industry trends. Drive demand generation strategy and execution. Conduct workshops with clients to create demand and understand their requirements and propose suitable offerings.

Interact with PMO teams and maintain smoother flow of contracts, and on time invoices and payments.

Qualifications:

A minimum of 13 years of experience in a client facing role or account leadership role related to BPO and related services. Experience in Global Service Delivery Model. Strong insurance domain experience or credentials. Detail-oriented and able to manage and maintain all facets of complex assignments.

Salary Range: $117,600-$162,400 a year