IT Product Manager - Contract Management

Business Analyst - Dealer Management Systems (Contractor)

We are seeking an experienced Business Analyst (Contractor) to join our Product team and serve as a key subject matter expert in dealership operations and Dealer Management Systems (DMS). This role will work directly with Product Management, dealers, and an external software development partner to evaluate proposed solutions, validate business requirements, review user experiences, and approve project deliverables. Unlike a traditional Business Analyst role focused on creating requirements and user stories, this position is responsible for reviewing, challenging, refining, and approving vendor-produced deliverables to ensure they align with business goals, dealership workflows, and user expectations.

The ideal candidate combines deep dealership operational knowledge with strong critical thinking skills and the ability to challenge assumptions, identify gaps, and drive high-quality business solutions. This is a full-time, U.S.

-based contract position reporting directly to the Manager of Retail Systems Products.

Key Responsibilities

• Business Analysis & Requirements Validation
• Collaborate with Product Management, dealers, internal stakeholders, and external development partners to validate business needs and proposed solutions.
• Review and approve business requirements, process flows, user stories, acceptance criteria, and related project artifacts created by vendor Business Analysts.
• Evaluate proposed functionality to ensure alignment with dealership business processes and operational objectives.
• Identify gaps, risks, inconsistencies, and overlooked scenarios before development begins.
• Challenge assumptions and ensure solutions address the root business need rather than symptoms.
• Ensure requirements are complete, testable, and deliver the desired business outcomes.
• Participate in dealer discovery sessions, product reviews, demonstrations, and feedback meetings.
• Serve as the voice of the dealer throughout the product development lifecycle.
• Build consensus among stakeholders with varying priorities and perspectives.
• Work daily with an external software development partner, including scheduled overlap during early Eastern Time business hours.
• Participate in solution brainstorming and design discussions.
• Review and evaluate Figma designs, workflows, and user experiences created by the vendor.
• Assess usability, efficiency, and alignment with dealership workflows.
• Hold vendor teams accountable for producing high-quality business analysis and design artifacts.
• Provide business validation and signoff throughout the development lifecycle.

Required Qualifications

• Industry Experience (Non-Negotiable)
• Minimum 5 years of experience working with a Dealer Management System (DMS).
• Direct experience with powersports or automotive dealerships.
• Strong understanding of dealership operations and business processes.
• Experience working with one or more DMS platforms such as: CDK Reynolds & Reynolds Dealer track DX1 Client Project Other dealership management systems
• Functional Knowledge
• Strong working knowledge across multiple dealership departments, including:
  Sales Finance & Insurance (F&I) Service Parts Inventory Management CRM and customer lifecycle processes Accounting processes and dealership operational reporting
• Business Analysis Skills
• Requirements analysis and validation
• Business process analysis
• Workshop facilitation
• Problem solving and root cause analysis
• Risk identification and mitigation