Project Coordinator

Tri Mark USA is the country’s largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

• The Project Coordinator reports to the Manager, Project Coordinators
• Located in Cleveland, OH
• Full-Time
• Hybrid

The Project Coordinator is responsible to take a signed contract, enter it into the system, order the equipment in the system and get it to the project on time and managing multiple projects while maintaining customer relationships throughout the process. This position serves as a liaison between various departments within the organization, customers and suppliers.

• Managing projects through all phases of job including initial job set-up, stage invoicing, purchasing, customer communication of timelines, and shipment of product, final project reconciliation and billing.
• Import of order information from existing quotation and customer contract into the database/ERP system
• Work with Project Manager, Estimator and Sales to verify accuracy of contract to most current quote and plans available.
• Working closely with customers to answer any questions and address any problems or complications that may arise.
• Identifying and communicating the schedule for all phases of the project making sure the customer's expectations and productions schedules are synchronized.
• Initiating orders with the purchasing agent or directly with the manufacturer in accordance with the project specifications.
• Verify all purchase order are received and accepted by the supplier and any approvals paperwork is returned.
• Review all contracts and ensure all required documents and instructions are in compliance to prevent payment delays at the end of the project.
• Assist sales in managing the risks associated with project contracts to minimize ISI Commercial Refrigeration's exposure to financial loss and liability.
• Processing change orders as the project proceeds, and mitigating costs by recognizing possible substitutions.
• Notifying sales, project manager and/or the customer immediately of delays caused by others.
• Organizing and maintaining a project filing system.
• Participate in a weekly meeting to update the team of project status. Be able to supply answers to specific questions on each project in your area of responsibility.
• Helping to resolve operational problems and identifying work process improvements.
• Assisting other Project Coordinators when they have schedule conflicts.

• Ability to work independently yet within a team setting is essential.
• Ability to present oneself and communicate both orally and in writing in a professional, positive, and courteous manner at all times with customers and all levels of the supply chain.
• Works as an effective and proactive…