Corporate Travel Manager

Position Summary
Position Summary

The Corporate Travel Manager oversees the company's travel and meetings, manages supplier relationships, optimizes travel operations, and ensures exceptional service delivery. This role drives traveler safety, service excellence, policy compliance, supplier performance, cost optimization, and operational efficiency while partnering with procurement, travelers, IT, finance, executive leadership, internal stakeholders, and third-party global travel teams to support business objectives and continuous improvement.

This role is based at Parker's Global Headquarters in Mayfield Heights, Ohio.

__ Has Direct Reports X Does Not Have Direct Reports

• Manage relationships with air, hotel, car rental, Travel Management Company (TMC), online booking tool, and travel technology suppliers.
• Partner with Corporate Procurement to support sourcing, contract negotiations, supplier performance reviews, and business reviews to ensure competitive pricing, service quality, cost savings, and alignment with corporate objectives.

• Serve as the primary liaison with the TMC for travel operations across North America, South America, Latin America, and APAC, supporting global travel teams as needed.
• Oversee daily travel program operations and ensure compliance with corporate travel policies, preferred supplier usage, approved booking channels, and regulatory requirements.

• Plan, organize, and direct travel department activities, programs, and projects delivered through the third-party TMC team.
• Assign and manage workload priorities, service expectations, and performance standards to meet corporate travel needs efficiently and effectively.
• Collaborate with the TMC to support the selection, training, and development of travel consultants, meeting planners, and support personnel, promoting service excellence and continuous improvement.

• Partner with Finance to support travel-related payment needs, including corporate card and expense questions.
• Oversee travel reporting and performance metrics to support continuous improvement.

• Partner with IT to support travel systems, tools, reporting platforms, and technology-related questions.
• Analyze travel data, program metrics, and supplier performance to identify trends, improve efficiency, strengthen compliance, and recommend policy, process, or technology improvements.
• Drive adoption and effective utilization of travel tools among travelers and arrangers.

• Lead implementation, administration, and maintenance of travel technologies, including online booking tools, reporting platforms, and related systems.
• Partner with security, legal, HR, risk management, and other stakeholders to address travel-related risks and ensure proper escalation and response.

• Support the corporate meetings and events program by coordinating with TMC, meeting planners, suppliers, and internal stakeholders on sourcing, contracting, budgeting, reporting, and compliance with meeting policies and supplier agreements.
• Assist with corporate meetings, leadership events, customer engagements, and training programs as needed.

• Act as the main point of contact for internal customers regarding travel inquiries, issue resolution, education, and program guidance.
• Maintain proactive communication with team members, administrative teams, executive stakeholders, procurement, finance, HR, business units, the TMC, and external suppliers to address needs promptly and promote policy understanding.
• Deliver high-quality customer service that supports team member satisfaction and corporate travel program goals.

• Bachelor's degree in Business Administration, Supply Chain, Hospitality, Tourism, or a related field required.
• 5+ years of related experience in corporate travel, meetings, procurement, supplier management, hospitality operations, or a related business field.
• 2+…