Assoc Director Fowler Ctr Pgms & Ops

Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $52,705 and $66,672, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

The Associate Director of Programs and Operations serves as the operational leader of the Fowler Center for Business as an Agent of World Benefit and is responsible for translating strategic priorities into measurable outcomes through effective program leadership, stakeholder engagement, operational management, and resource stewardship. The position expands the Center's capacity by providing leadership for day-to-day operations, program execution, stakeholder experience, financial management, and organizational effectiveness.

Working closely with the Executive Director, the role enables greater focus on external partnerships, fundraising, board engagement, faculty collaboration, thought leadership, and long-term strategy. The role requires sound judgment, strong prioritization skills, adaptability, and a high degree of ownership. The successful candidate will be a proactive leader who creates clarity, builds systems, develops relationships, and drives execution across multiple priorities simultaneously.

This individual must be comfortable working in an evolving environment, identifying opportunities for improvement, and translating strategic priorities into sustainable operational success.

• Lead program portfolio execution and excellence. Provide leadership for the planning, coordination, execution, and continuous improvement of Fowler Center programs, conferences, fellowships, executive education offerings, research initiatives, advisory board activities, and stakeholder engagements. Develop project plans, timelines, communications, participant materials, operational processes, and performance measures. Coordinate facilities, vendors, technology, travel, and event operations while ensuring a consistently high-quality experience for participants, sponsors, faculty, students, and partners.
  
  Monitor results and recommend improvements that increase effectiveness, impact, and operational excellence. (30%)
• Build and sustain strategic stakeholder relationships. Develop and maintain strong working relationships with sponsors, corporate partners, alumni, faculty, students, practitioners, donors, advisory board members, and program participants. Serve as a primary operational representative of the center and ensure commitments are fulfilled, communications are effective, and stakeholder experiences reflect the mission and values of the Fowler Center. Coordinate ongoing engagement activities that strengthen relationships and contribute to the center's long-term sustainability and impact.
  
  (25%)
• Develop operational infrastructure for growth. Design, implement, and continuously improve operational systems, workflows, reporting processes, databases, technology solutions, and organizational practices that increase the center's capacity and scalability. Evaluate opportunities to improve efficiency, leverage emerging technologies including artificial intelligence (AI), and reduce operational complexity while maintaining quality and responsiveness. Build repeatable processes that support continued growth and organizational effectiveness. (20%)
• Lead financial and resource management. Manage budgets, contracts, purchasing, invoicing, financial reporting, sponsorship fulfillment activities, and resource allocation processes. Monitor financial performance, prepare reports, support planning activities, and identify opportunities to improve stewardship of center resources. Ensure operational decisions support both strategic priorities and long-term sustainability. (15%)
• Advance strategic initiatives and new opportunities. Support implementation of strategic initiatives, new programs, partnership opportunities, sponsorship activities, and growth initiatives through research, analysis, planning, project leadership, and execution. Collaborate closely with the executive director, faculty leadership, and external stakeholders to translate strategic priorities into actionable plans and measurable outcomes that advance the center's mission and influence. (10%)

Perform other duties as assigned. (