Sales Support Specialist

Current™ delivers advanced lighting and intelligent controls that create inspiring, efficient, and safe environments. With a broad portfolio of industry-leading lighting brands and a legacy built on quality, reliability, and innovation, Current helps customers improve lighting performance, reduce energy demand, and reimagine physical spaces.

At Current, we are Always On
—bringing together product expertise, operational execution, and responsive service to help customers succeed.

Current is seeking a proactive, customer-focused Sales Support Professional to support agents, distributors, and National, Strategic, and Key Account customers. This remote role serves as a critical connection point among Sales, Supply Chain, Pricing, Brand Management, Finance, Customer Service, and external partners.

The Sales Support Professional will manage open projects and customer commitments from pre-sale planning through post-sale resolution. This individual will help deliver an exceptional customer experience by coordinating quotations, forecasts, product recommendations, inventory and order priorities, logistics activity, invoicing support, and issue resolution.

The ideal candidate is highly organized, responsive, resourceful, and comfortable managing multiple priorities in a fast-paced, cross-functional environment. They combine strong customer relationship skills with sound business judgment, attention to detail, and a commitment to measurable results.

This role will be located in Mayfield Heights, OH with flexible schedule (4 days in office and 1 day remote). We will consider remote if committed to East Coast time zone.

• Build direct, trusted relationships with customers and serve as a primary point of contact for assigned National, Strategic, and Key Accounts.
• Partner with agents, distributors, contractors, architects, rebate providers, and internal teams to resolve customer needs quickly and professionally.
• Manage open projects and customer requests from quotation through shipment, invoicing, installation support, and post-sale resolution.
• Coordinate cross-functional activities among Sales, Supply Chain, Pricing, Brand Management, Finance, Customer Service, and other internal stakeholders.
• Manage customer quotation requests, including product availability, pricing coordination, lead times, product alternatives, and required supporting information.
• Support specification and application reviews by helping customers and internal partners identify the best Current product solution for each opportunity.
• Use Salesforce and other business tools to maintain accurate project information, pipeline visibility, forecasts, and account activity.
• Drive accurate pre-sale forecasting and collaborate with Supply Chain and Materials teams to align inventory, capacity, and customer delivery requirements.
• Review open-order reports, clarify customer priorities, identify potential risks, and coordinate action plans that support on-time delivery commitments.
• Coordinate logistics activities with carriers, including delivery scheduling, shipment reassignment, tracking communication, shipping-instruction compliance, and freight claim support.
• Manage additional-material requests, change orders, returns, RMAs, warranty claims, and other customer issues through timely coordination and follow-through.
• Request, review, and approve contractor labor invoices in accordance with established program requirements and company policies.
• Support invoicing accuracy and work with Finance and Customer Service teams to resolve billing, credit, deduction, or payment-related issues.
• Establish, document, and improve support processes that strengthen efficiency, reduce handoffs, and increase customer satisfaction.
• Analyze account, order, forecast, shipment, and service data to identify trends, improve execution, and communicate actionable insights.
• Develop a strong understanding of Current’s product portfolio, applications, market strategy, and customer segments in order to provide knowledgeable, relevant support.
• Represent the customer’s needs internally while balancing business priorities, commercial requirements, and operational…