Field Franchise Partner Consultant - Cleveland​/Pittsburgh

Field Franchise Partner Consultant – Cleveland OH

Be among the first 25 applicants. This range is provided by Crumbl. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $80,000.00/yr – $/yr

The purpose of this role is to ensure the success of assigned Franchise Partners by acting as a trusted advisor, consulting on profitability, marketing, and operational excellence. This role will be based in Ohio only, with the ideal candidate in the broader Cleveland/Toledo, OH area. This role will partner with Crumbl stores and Franchise owners in Northern OH and Michigan and require travel throughout the Great Lakes zone.

• Establish a strong, trusted advisor relationship with Franchise Partners through leadership training, on-site store visits, and frequent communication.
• Act as a liaison between the Franchise Partner and Crumbl HQ to balance stakeholder interests and recommend solutions.
• Facilitate Franchise Partner networking by connecting those with similar challenges and interests through roundtable discussions and a strong understanding of the market and region.
• Use Franchise Partner leadership training to promote a positive Crew culture.
• Document every interaction with Franchise Partners.
• Address franchise partner engagement by escalating feedback and documenting results.

• Develop reports and actionable recommendations tailored to individual store business needs by using sales data, comparison statistics, and analysis.
• Work with Franchise Partners to create short and long-term business goals.
• Review profit and loss statements to identify profit goals and opportunities.
• Frequently perform root-cause analyses and provide recommendations for business growth.
• Conduct local market research to aid in increasing sales through marketing initiatives and community involvement.
• Develop marketing strategies based on market research and Franchise Partner interest.

• Develop a thorough understanding of Crumbl’s operational KPIs and the why behind them including policies and procedures.
• Educate and offer strategic advice on the 3 C’s of Crumbl (Cookie Quality, Cleanliness, and Customer Experience).
• Seek every opportunity to encourage operational excellence.
• Applaud operational excellence with awards and recognition.
• Review operational metrics set by HQ, which could include, but is not limited to: ticket times, cookie quality, sold-out time, service availability, and customer reviews to identify strengths and weaknesses; coach on operational best practices.
• Review operational dashboards for the market region to better understand opportunities for each store and recommend best practices to reach strategic goals for Franchise Partners.

• Bachelor’s degree with emphasis in Business, Marketing, or Accounting or equivalent proven experience.
• Proven track record of running a successful business.
• Strong financial literacy skills.
• Excellent communication skills, both written and verbal (ability to convey complex ideas clearly and using simple language).
• Proficient in Microsoft Office and Google Workspace.
• Strong emotional intelligence.
• Ability to conduct crucial conversations.
• Ability to balance the interests of both HQ and Franchise Partners, though sometimes conflicting.
• Ability to work in a fast paced environment with little to no supervision.
• Basic Knowledge of food safety practices.
• Valid U.S. Driver’s License.
• Access to reliable transportation.

• Previous consulting or coaching experience.
• Previous multi-unit management experience.
• Previous business financial experience.
• Advanced knowledge of food safety practices.<
• Masters degree in business related field.

• This position is based in the market where the employee will be consulting with travel about 50% of the time. The expectations may change with business needs. 25% of the time will be focused on administrative tasks by participating in team calls, identifying priorities, planning travel, sending follow up communications to franchise partners, etc. 75% of the time will be…