Director Business Operations

Description

Annual Salary Range $86,000-$107,000

Annual Bonus Potential: 6% of Salary

As unapologetic promoters of Cleveland, Destination Cleveland’s team works every day to attract visitors, inspire visitors and locals alike to explore and connect people to experiences that illustrate Cleveland’s diversity, creativity, and contagious passion. We’re in the business of equitably growing the region’s economy through travel and tourism while also cultivating a passion for Greater Cleveland. As the only organization charged with marketing Cleveland outside of the region, we never stop talking about the city.

We know the region inside and out. We roll up our sleeves and get the job done for The Land. We’re a group of expectation-exceeding, fun-loving, innovative professionals.

The Director, People & Business Operations is responsible for translating Destination Cleveland’s people, workplace, and operational priorities into execution, as aligned with the goals of the organization. Reporting to the Chief People & Business Operations Officer (CPBOO), this role operationalizes strategic initiatives across HR, facilities, and internal operations by building practical implementation plans, engaging stakeholders, and ensuring strong cross-functional follow-through. The Director leads a three-person team—HR Specialist, Facilities Supervisor, and Office Services Coordinator—and ensures cohesive, efficient, compliant, and employee-centered operations across HR administration, employee experience, workspace management, safety, vendor oversight, and organizational processes.

This role serves as a key operational leader and connector across enterprise-wide functions, bringing structure, accountability, continuous improvement, and change-management discipline to initiatives that strengthen Destination Cleveland’s people-first culture and organizational effectiveness.

Direct reports: HR Specialist;
Facilities Supervisor;
Office Services Coordinator

• Provide operational leadership for day-to-day HR operations across employee lifecycle activities while identifying process risks, capacity constraints, and opportunities to improve service delivery.
• Establish, administer, and continuously improve HR processes and operating rhythms to improve consistency, accountability, and employee experience.
• Operationalize people-strategy priorities in partnership with the CPBOO, including talent, total rewards, learning, engagement, belonging, and organizational effectiveness; translate strategies into annual and quarterly workplans, milestones, communications, and measurable deliverables.
• Lead cross-functional coordination with Finance on headcount, budgeting, and workforce planning, and with IT on identity, access, and lifecycle controls, ensuring HR and operational processes are aligned, documented, and executed consistently.
• Ensure compliance with federal, state, and local employment regulations (e.g., FLSA, FMLA, ADA, EEO), maintaining policy documentation and audit-ready records.
• Bring structure to complex HR and operations initiatives by defining scope, sequencing work, identifying dependencies, surfacing risks, coordinating stakeholders, and communicating progress, trade-offs, and decision points to the CPBOO and other leaders.

• Provide operational leadership for facilities and office services, including building/vendor management, reception/mailroom, shipping and receiving, space planning, office moves, warehouse and storage, maintenance ticketing, supplies, and asset/inventory controls.
• Oversee site safety, security, and emergency preparedness (access control, badge processes, drills, incident response coordination); maintain facilities SOPs and preventive maintenance schedules.
• Lead implementation of workplace improvements, renovations, space-planning changes, and operational process enhancements; partner with external vendors, the landlord, and internal stakeholders to meet uptime, cleanliness, comfort, budget, and employee-experience standards.

• Lead, coach, and develop a team…