Consumer Consultant - Branch Channel

Job Title

Location:

4910 Tiedeman Road, Brooklyn Ohio

• Drives cross-functional implementation teams including internal team members, contractors and vendors to ensure successful execution of medium- to large-scale physical distribution initiatives
• Drives execution by effectively managing priorities, pace, scope, quality, cost and risk
• Serve as a delegate for the Physical Distribution Senior Channel Manager for decision making on details of physical distribution initiatives
• Primary contact for assigned market leadership teams regarding physical distribution. Communicates approved strategy/tactics and keeps them updated on progress of physical distribution initiatives affecting their market
• Collaborates and partners closely with ATM Channel Team, Real Estate Solutions, Security, Technology, Marketing, Branch Operations and vendor partners on initiatives affecting physical distribution
• Reviews and approves scope/changes within the approved program parameters and monetary approval levels. Resolves any issues or roadblocks to implementation and maintains communication about decisions with affected partners
• Reviews progress, decisions and unusual situations with senior management
• Maintains database with updated information relative to physical distribution plans and decisions
• Implements new or updated processes, policies and procedures to drive for improved cost, quality, client experience or reduced risk
• Addresses and remediates technical and client experience issues within the physical distribution channel
• Handles a multitude of internal and external inquiries/requests. Relies on experience and knowledge to provide answers otherwise not available
• Represents Physical Distribution on functional teams involving a physical branch/ATM environment component as needed
• Keeps up to date on industry best practices for physical distribution strategy, tactics and technology

• Bachelor's Degree in Business Administration/related field or equivalent work experience
• Progressive project or implementation experience leading medium- to large-scale projects with a proven track record of exceeding goals
• Strong written/oral communication skills and presentation skills
• Proven track record of meeting and exceeding client expectations in a client support role
• Comfort level with working collaboratively across the organization with a sense of urgency to achieve stated goals, sometimes within a virtual work environment
• Ability to interact effectively and influence across multiple levels and departments within an organization
• Change management skills with a demonstrated record for continually improving process and team performance
• Strong attention to detail with ability to identify issues or opportunities in advance and address them prior to business impact
• Proven ability to manage time and multiple tasks simultaneously while prioritizing business-critical issues
• Ability to work successfully with vendors and address complex issues with professionalism and business savvy
• Exceptional process management skills with a demonstrated record for continually improving process performance
• Fluency in Microsoft Office suite and Outlook
• Retail distribution or ATM experience preferred
• Basic understanding of site layouts and construction/product specification drawings preferred
• Basic understanding of branch/ATM operations preferred

• Action and results oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum amount of planning or supervision; seizes more opportunities than others; creates focus, identifies risks or potential issues and develops contingency plans to address them
• Client focused – is dedicated to meeting the expectations and requirements of internal clients; acts with the client in mind; establishes and maintains effective relationships with clients and gains their trust and respect
• Decision Making
• Drive For Results
  - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal…