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Deputy Commissioner, Customer Care & Billing Operations

Job in Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for: Omlohio
Full Time position
Listed on 2026-09-09
Job specializations:
  • Business
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 130000 - 157000 USD Yearly USD 130000.00 157000.00 YEAR
Job Description & How to Apply Below

Cleveland Public Power in Cleveland, OH seeks a Deputy Commissioner of Customer Care and Account Services to lead a 20-person team responsible for call center operations, billing, and collections. The role partners with CPP’s Commissioner to drive strategic initiatives and modernize service platforms.

Ideal candidates have a business-related degree, 3+ years in supervision, and a passion for customer service, with strong project management, analytics, and change management skills.

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