Merchandising Coordinator

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4 days ago Requisition

Salary Range: $43,000.00 To $50,000.00 Annually

At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive & welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging.

We recognize that exceptional candidates may not meet every listed qualification. If this role aligns with your experience and passions, we highly encourage you to apply.

The Merchandising Coordinator keeps the day-to-day engine of the Rock & Roll Hall of Fame's retail operation running smoothly. This role is built around accuracy and follow-through — maintaining clean, correct data across the ecommerce platform and purchase orders, and carefully reconciling invoices against POs and shipments to catch discrepancies before they become problems. It's a highly detail-oriented, cross-functional role well-suited to someone who takes pride in getting the numbers and the details right.

This is a great entry point into retail operations, buying, and ecommerce for someone looking to build a foundation across multiple sides of the business.

• Upload and organize product images on the ecommerce platform
• Support product activations, ensuring items go live accurately and on schedule
• Assist with SEO updates for product listings
• Perform detailed, accurate data entry to keep product and inventory information current across systems
• Regularly audit product and inventory data for errors or inconsistencies

• Create and manage purchase orders
• Track outstanding and open purchase orders, and process PO updates as needed
• Review and process vendor invoices
• Reconcile invoices line-by-line against purchase orders and shipments, flagging discrepancies before they progress
• Investigate and resolve discrepancies with vendors
• Communicate payment status to vendors, with support from the finance team
• Maintain organized, audit-ready records of POs and invoices

• Coordinate with warehouse staff to receive samples for photoshoots as needed

• Support other retail projects and initiatives as needed or assigned

• Prior experience in retail, ecommerce, or administrative/coordination work is a plus, but not required
• Exceptional attention to detail — comfortable catching small errors in large sets of data or numbers
• Strong data entry skills and accuracy, with experience in spreadsheets (Excel/Google Sheets)
• Methodical and patient approach to reconciliation and problem-solving
• Basic familiarity with e-commerce or purchase order systems, or willingness to learn quickly
• Strong organizational skills with the ability to juggle multiple tasks and deadlines
• Clear, professional communication skills for working with vendors and internal teams
• Interest in music, retail operations, or the Rock Hall's mission is a plus

• Accuracy of data entry across product, inventory, and PO/invoice records
• Purchase orders and invoices processed accurately and on schedule
• Discrepancies caught and resolved promptly, before they escape
• Accuracy and timeliness of product uploads and activations
• Positive feedback from cross-functional partners (buying, ecommerce, finance, warehouse)

• Ability to read and demonstrate basic oral, written, mathematical and manual skills. Ability to communicate and be articulate in standard English.
• High school graduate and equivalent professional experience (bachelor’s degree in related field preferred.)
• Excellent listening and communication skills, including written and…