Produce Partnership and CSFP Coordinator

Description

Consider a career that allows you to make a positive impact on others’ lives while enhancing your own. The Greater Cleveland Food Bank, the largest hunger relief organization in Northeast Ohio, provided over 50 million meals in 2024 to those in need across Cuyahoga, Ashtabula, Geauga, Lake, Ashland, and Richland counties.

Greater Cleveland Food Bank Mission Statement: “Together with our community, we provide nutritious food and essential resources so our neighbors facing hunger can thrive.”

Join the Greater Cleveland Food Bank team and experience a supportive culture of continuous learning and development. We offer competitive pay and excellent benefits, including:

• Paid Time Off and Holiday Pay beginning day one
• Low-cost medical, dental, and vision insurance
• Generous retirement plan
• Wellness programs
• Childcare assistance
• Tuition and Student Loan assistance
• Short-term and long-term disability coverage
• Life insurance

This position will focus on developing and expanding produce distribution programming for the Greater Cleveland Food Bank by working closely with community partners throughout our six-county service area, with an emphasis on expanding produce distributions that serve low-income older adults 60+. The role will cultivate relationships and regularly travel within Ashland, Ashtabula, Cuyahoga, Geauga, Lake, and Richland counties to support and strengthen produce distribution efforts.

In addition, this position will coordinate the Commodity Supplemental Food Program (CSFP), the GCFB’s senior box program, helping to support the distribution of over 3,000 boxes per month to 51 partners. Responsibilities include recruiting new distribution sites, training and orienting partner organizations, providing exceptional customer service, maintaining compliance documentation, and sharing best practices. The ideal candidate will thrive in a collaborative team environment, demonstrate strong organizational and communication skills, and be committed to providing a high level of service to both internal and external stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is not all-inclusive and other duties may be assigned.

• Coordinate the GCFB Produce Distribution, working primarily with organizations that serve older adults age 60+, by working directly with community partners to troubleshoot issues, answer questions, and ensure compliance.
• Verify and update partner information in database and product orders with scheduled distribution regularly.
• Facilitate training and onboarding for Produce Distribution partners, making sure all sites are compliant in training and State/Federal regulation
• Coordinate the GCFB CSFP program by working directly with older adults and community partners to troubleshoot issues, answer questions, and ensure compliance.
• Support the administration of the CSFP distribution at the Community Resource Center(s) in collaboration with CRC team.
• Work closely with community partners to ensure timely application processing and renewal for CSFP customers.
• Work closely with Volunteer Services to ensure volunteer coverage for senior shopping day and CSFP distributions at the CRC.
• Process CSFP applications according to federal guidelines, ensuring accuracy and compliance.
• Provide quality customer service to CSFP and Produce Distribution partners and troubleshoot issues as they arise.
• Maintain up to date files and documentation on the program sites. Ensure that all applications, agreements, and required documentation by Feeding America, State and Federal agencies are updated on an annual basis.
• Collaborate with the Food Sourcing and Operations GCFB team to create action plans for increased food literacy and issue/complaint resolutions.
• Work…