Digital Product UX Lead

We are seeking a Digital Product UX Lead who can help lead, deliver, and re-imagine evolving customers' experiences. You will work with product management, business leads, agency partners, research, delivery teams, field associates and customers to design innovative, industry leading digital products and integrated customer experiences across all channels and touchpoints.

The successful candidate will be a highly motivated individual who possesses a passion for design, keeps up on current design trends and executions, and has a keen eye for detail while consistently meeting deadlines without compromising work quality.

• Work with a product focused structure to deliver user experience driven deliverables such as user flows, functional designs, wireframes, prototypes and comps that address business and customer needs.
• Combine user experience thinking with design execution to produce usable and intuitive user experiences.
• Partner with product management, product owners and IT to design best-in-class experiences supported by UX research, design and usability principals across all digital properties.
• Collaborate with the design team to evolve and refine the design system, ensuring visual cohesion and engineering efficiency across all user touchpoints.
• Work with stakeholders, business leads, product management to meet business goals transform end-to-end consumer journey over time.
• Experience preparing and giving presentations to various stakeholders about customer experience and product performance.
• Partner with external agency partners to ensure best in class experiences are developed and delivered across all digital properties.
• Participate in research and testing sessions to shape decisions and measure the effectiveness of purposed solutions.
• Reframe product and project requests as user-centered challenges and focus on providing solutions.
• Leverage research insights to influence and create experience design recommendations.
• Stay current on competitor and premium brand experiences, industry trends and best practices.
• Ensure responsive design practices are part of the experience solutioning process for both web and mobile applications.
• Apply user-centered design principles, approaches and methodologies when developing solutions for web based and mobile properties and touchpoints.

• 5-7 years experience as UX Product Designer preferred
• Proficiency in Figma (Sketch/XD) Adobe Creative Suite, Microsoft Office, and other digital design software is also essential.
• Proven success in delivering designs that support and enhance the overall experience.
• Knowledge of design systems and Experience working with component libraries is a plus.
• Creative thinking that can take abstract concepts and translate them into impactful design executions.
• Understanding of user-centered design fundamentals, design principles and techniques.
• Ability to present, explain, and support design decisions.
• Hands-on experience working with diverse groups of stakeholders and can lead them through purposed design solutions and how it supports the experience.

We’re different than other companies  blend the research and design, technology, and data expertise to deliver the solutions our clients crave — and we do all of this as one in-house team, from vision to execution. We’re also the largest company of our kind based in Ohio to do this — and have been evolving how we do it for 40 years.

Individually, we bring a wealth of experience from diverse backgrounds — personally and in business. We’re a diverse and passionate team of leaders and experts in technology, data,

analytics, design, content, and more. But we think we’re best when we put our minds together. Each person brings something distinct to our team — some unique flavor to their background or their experience. That makes for stronger collaboration — and elevates the outcomes for our clients.